No Sky Tv Since Saturday (communal dish)

jaymoe

I live in flats and myself and two neighbours have had no sky since Saturday. I haven't done a full survey of the block as I thought this was enough

One of the neighbours contacted sky who told him to get in touch with the property management. A technician came today and said he has reset the dish and showed a clear screen on his equipment but my neighbour still wasn't getting a signal on his box.

Another neighbour has a technician coming out on Thursaday

I have contacted sky and they have basically told me that the property management here have to arrange it as sky won't come out for a communal dish

To me it seems obvious that there is a problem with the communal dish but can anyone think of anything I could be doing wrong just on the off chance it is my box.

I thought it was sky as they sent me a letter last week saying the warranty was out on my box

earthstorm

Has the management company or whoever ordered Sky who are the ones with the contract with Sky being paying their bills.. If not Sky may have stopped the service.

jonesMUFCforever

My sky box was off once for a week - it had frozen! Take the plug out of the wall for a couple of minutes and see if it resets.

johnmc

I thought it was sky as they sent me a letter last week saying the warranty was out on my box

Do you each have seperate contracts for your box, then?

Are you saying one large dish with a seperate coax feed to each flat?

Yolina

johnmc wrote: »

Do you each have seperate contracts for your box, then?

Should be that way. I am in a flat and each resident has a contract with Sky (if they so wish). The dish is normally installed & maintained by a 3rd party approved company (Community Vision is one of them, there are others) rather than Sky themselves.

Are you saying one large dish with a seperate coax feed to each flat?

Not sure exactly of the set up but yes we have one large dish which I guess gets fed to a box which then splits connections for each flat. In our case, the flats were built for C&W stuff but we got our management co (we have the freehold too) to have the set up converted to Sky years ago reusing the existing built-in cabling to the flats.


OP: it could well be a problem with the cables somewhere rather than the dish itself.

benje302

If there is one dish but you all have your own subscription it might be that the LNB has gone faulty.

AnthonyUK

benje302 wrote: »

If there is one dish but you all have your own subscription it might be that the LNB has gone faulty.

Yeah for communal IRS systems a 65-70cm dish antenna is often used to guard against signal loss that a minidish just cannot prevent or reduce through bad weather reduction owing to dish size. Probably a LNB problem where it might have either died or cable problems from dish end.;)

tim75

Sky engineers only have very basic training and usually don't have a clue when it comes to IRS set ups. Also they are not meant to touch communal systems. The LNB will probably be a quattroand Sky engineers do not carry them, they use quad LNBs for multi room installations which is different.You need to contact your management company and get them to sort it out.