Please help with inevitable battle

Mateos_cross

I retired my trusty 5kg washing machine in October 12 for a fancy 12kg all singing all dancing hoover washer from currys.

In dec 12 it started showing error codes so I contacted hoover who sent a repair man out and it was the heating element.

Last week my husband noticed that the door was freezing on a 90 wash, it is usually warm and the clothes are not coming out as clean as usual. Basically the water is not heating up.

I did not take an extended warranty and the 12 months is up since the middle of last month.

I know I'm going to have a battle on my hands but for the price I paid, I would expect longer than a year for heating element.

How do I handle this

wealdroam

Mateos_cross wrote: »

How do I handle this

By discussing the situation with whoever sold the thing to you.

Hoover's responsibility to you ended when the warranty ended.

You need to speak to Currys.

There are a number of people on this forum who know Currys' processes better than I do so I'll leave it there.

Except to say: have you read MSE's Consumer Rights guide yet?

Their How to Complain article is worth looking at too.

Mateos_cross

Thank you, I thought it might be hoover themselves as they have already replaced the heating element

wealdroam

Mateos_cross wrote: »

Thank you, I thought it might be hoover themselves as they have already replaced the heating element

Yes indeed Hoover do offer a twelve month guarantee on their repairs.

As can be seen on this page:



I would be suggesting to Hoover that their replacement heating element has failed.