Tenant charge electrician call out charge

ilovepoppydog

I did. I've contacted shelter & my council, their advice was to contact the landlord directly but I can't get his address it is the agents on the contract, I have his name but couldn't find him on 192.com either.
I can't afford my own Electrician, I did ask for a different electrician but was ignored. I also asked them to telephone him to ask how/why a safe heater would smoke and now be cold but they wouldn't.
I have documented everything and tried to get photos where poss. Not of smoke though as its not worked since it did that.
I've had witnesses watch me set it as proof I am using it correctly.
I've written to agents requesting ll address but ignored.
Its very difficult to carry out any of this when I am just being ignored constantly.
I just always get the same reply, that the electrician says it's working.
I was told to ring council back tomorrow if no joy, so I will do that.
I'm grateful for everyone's kind advice and help and have taken all the advice given, it's not fallen on deaf ears. It's just being stone walled by the agents. I would sit in their office if I could but it's also 40 miles away so not feasible.
it's just so hard trying to do all this by myself, attend to a poorly child and feeling very ill myself.
Luckily my dad has just dropped off a small bar heater which with the door closed makes the room lovely and toasty.
I'm hoping not to have to keep fighting on this issue as I'm out of energy.

sparks_705

Your electrician sounds like a right idiot. I'm an electrician and do a lot of call outs for letting agents etc, in my experience if the tenant has expressed that they are without any heating whatsoever (no other heaters in any part of the property that are functional) and the part isn't quickly shipped and fitted, then a direct replacement is undertaken. You can get replacement storage heaters , they are not cheap. (read someone's comment saying that they are unavailable, I fitted a new one last week). It is true, some storage heater parts (stats, elements, overload links) are hold to get hold of, lead times vary between 9-15 days.. but your landlord should bite the bullet and get a new storage heater installed under his duty of care.

If there was smoke coming from the heater, the sparks should have disconnected the heater altogether as this is an immediate danger. It doesn't take an expert to realise smoke is not normal!...This just shows up an incompetent and frankly uncaring tradesman.

I would try and see what electrician's body he is registered to... (go onto the electrical safety register (google it) website, search his companies name and it will say what body he is - Niceic, Elecsa, Napit etc. (again search them via google) Contact the body with details, just present it to them like you have us on this forum, they will no doubt send one of their guys out to investigate. This could be the kick up the backside your letting agent/landlord need to take their responsibilities properly!!
Hope this helps
Toby