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Fridge Feezer breaks each year
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First 2 occasions, repairman was sent by John Lewis, but they worked for Hotpoint (Indesit Repair).
After my 2 year cover ended, I took an extension for another 2 years provided by Domestic & General. They too send Hotpoint (Indesit Repair) engineers. The printed receipt I get looks identical etc, so I imagine John Lewis were just sending them for the first 2 years.
Since I'm paying them for my cover, I don't feel comfortable getting anyone else in (though it is frustrating that in the most recent issue, they didn't have a free appointment until 2 weeks later, then postponed it for a further 1 week due to the repair man being ill). I'm into week 2 without a fridge/freezer and they aren't coming until next week now. Life is tough without one, especially for 3 weeks.
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