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problem with Avast free
lovesgshp
Posts: 1,413 Forumite
in Techie Stuff
Hi.
Hope someone can help out with this. Am running windows 7 and just downloaded Avast as wanted to change from the MSE anti virus. Everything seemed to download ok, but cannot get Avast to open. Have pasted the message below of the problem. Have tried add/remove, but there is no response. Hope one of you techie guys can help.
Thanks in advance.
Problem Event Name: APPCRASH
Application Name: AvastUI.exe
Application Version: 9.0.2007.172
Application Timestamp: 527254c8
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 00038dc9
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Hope someone can help out with this. Am running windows 7 and just downloaded Avast as wanted to change from the MSE anti virus. Everything seemed to download ok, but cannot get Avast to open. Have pasted the message below of the problem. Have tried add/remove, but there is no response. Hope one of you techie guys can help.
Thanks in advance.
Problem Event Name: APPCRASH
Application Name: AvastUI.exe
Application Version: 9.0.2007.172
Application Timestamp: 527254c8
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 00038dc9
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
As Manuel says in Fawlty Towers: " I Know Nothing"
0
Comments
-
System Restore? Did you remove MSE and reboot beforehand?0
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NiftyDigits wrote: »System Restore? Did you remove MSE and reboot beforehand?
No I just downloaded and wanted to see if it started ok before removing MSE. Should I just do a system restore, remove MSE and then download again?
Thanks for getting back to me.As Manuel says in Fawlty Towers: " I Know Nothing"0 -
in a word, yes
......Gettin' There, Wherever There is......
I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple0 -
Many thanks to you both, System restore, remove MSE, reboot and then install Avast worked perfectly.
Great that there are such helpful members on hereAs Manuel says in Fawlty Towers: " I Know Nothing"0
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