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Help and Advice Needed
aprilshower
Posts: 489 Forumite
Hi Everybody
I have been selling stuff on ebay now for about three years. Last week I sold a talking plush toy .
The toy worked fine and did not have a mark on it as my daughter had not really played with it. Before I packed it I double checked once again and he worked fine.
The buyer has opened a case to say the toy does not work and that there child has nearly eaten a metal ring from the toy.
Any advice would be really helpful as I have 600 positive feedback and have never received any bad feedback because I really would not sell something if it did not work.
Take care
Aprilshower
I have been selling stuff on ebay now for about three years. Last week I sold a talking plush toy .
The toy worked fine and did not have a mark on it as my daughter had not really played with it. Before I packed it I double checked once again and he worked fine.
The buyer has opened a case to say the toy does not work and that there child has nearly eaten a metal ring from the toy.
Any advice would be really helpful as I have 600 positive feedback and have never received any bad feedback because I really would not sell something if it did not work.
Take care
Aprilshower
.
0
Comments
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Tell buyer to return item tracked for a full refund. That is what they will be told if they go to paypal.
Even though I assume it was sold as used it doesn't matter whether it was working when it left you, if it doesn't work now then buyer can have a refund.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Did the toy have a CE mark0
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I should think so because it was a Disney toy.
I think the child has bit a hole were you press for the toy to talk and the little piece of metal has come out.
Aprilshower.0 -
Did you buy it from a Disney shop. Was their an age guidance0
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Thanks for all your replies.
I think we did buy it from the Disney Store but I cannot say if it had an age on it. I really cannot remember.
Aprilshower.0
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