Response to my NatWest PPI offer letter

manwithoutaplan

I sent off my acceptance letter to RBS and got this reply:

Thank you for returning the completed Declaration and Acceptance form. Unfortunately, we are unable to verify your signature against our records, or you have signed and returned this acceptance while being in a live insolvency.

Please note that if you are in a live insolvency, i.e. IVA, bankruptcy, sequestration or trust deed, only your insolvency practitioner/trustee is able to accept the offer. If you have signed and returned your acceptance, this has been deemed invalid. In order to accept the offer your insolvency practitioner/trustee needs to sign the original acceptance form attached to your final decision letter.

It then goes on to tell me "if we were unable to verify your signature go into a branch with ID etc etc"

I was under a DRO which completed in 2011. I banked with them for years with current accounts, loans and a credit card. Why can't they tell me WHICH one it was, insolvency or no signature on record?

I'm not sure how to respond - any advice appreciated!

fermi

1st thing is to find out which it is?

I suspect it's the DRO, but you never know. Going to have to ask the bank.

A DRO is different from an IVA/bankruptcy/TD, in that the right to claim the PPI does not vest in a trustee/IP or whatever. Once the DRO is ended, then you can claim back the PPI and do not need permission or a signature from anyone else. So as far as I know that should not be a bar to claiming. If the bank thinks it is, then they are mistaken.

debt doctor has posted about this issue on post DRO claims before.

manwithoutaplan

Thanks fermi,

Should I phone the RBS PPI team tomorrow or go into a NatWest branch?

debt_doctor

Hi,

Firstly find out what the issue is; is it the signature or the 'live' insolvency? I suspect Fermi's thoughts are probably right in that it's the insolvency.
If so, you should inform them that assets do not vest in the trustee in a DRO, so the right to make the claim has not been lost. You should also inform them that the PPI was not quantified before or during the DRO so was not an asset at that time.
If it doesn't work then you will have to make a formal complaint.

DD

manwithoutaplan

Thanks guys, I called the PPI team and they said it was the signature so I went into a branch and scanned/posted some photo identification a few weeks ago - will see what happens next!