Are NPower deliberately obstructing the switching process?

Jimbo001

Do I have a case to claim compensation for the higher charges resulting from NPower’s error?

Here are the details:
I began the switching process from Npower to Daligas early in August.
The switch date was 30th August and I provided Daligas with the required meter reading.
On 30th September I received my first monthly bill from Daligas showing my actual usage and direct debit payment.
On 15th October I received a letter from NPower saying that my transfer had been refused because my account shows a debit. (This is untrue as my account was and still is in credit) In the letter they also admitted a technical error on their part for not contacting me.
I contacted Daligas at this time and they said that the transfer had taken place and that I was a Daligas customer. I also sent a message to NPower asking them to remedy their error and prepare a final bill from the 30th August with the meter reading from that date. I am still waiting for a response from NPower to this message.
I have just received a bill from NPower dated 30th October (I am still in credit despite the extra two months of usage) I contacted NPower again and they have repeated that the switch never took place.

chanz4

get the new supplier to provide a copy of xoserve screen, or call 0870 608 1524.

molerat

NPower could not deliberately do anything, at present they cannot deliberately send a bill to customers. They seem totally incompetent in anything they attempt

nPower

Jimbo001 wrote: »

Do I have a case to claim compensation for the higher charges resulting from NPower’s error?

Here are the details:
I began the switching process from Npower to Daligas early in August.
The switch date was 30th August and I provided Daligas with the required meter reading.
On 30th September I received my first monthly bill from Daligas showing my actual usage and direct debit payment.
On 15th October I received a letter from NPower saying that my transfer had been refused because my account shows a debit. (This is untrue as my account was and still is in credit) In the letter they also admitted a technical error on their part for not contacting me.
I contacted Daligas at this time and they said that the transfer had taken place and that I was a Daligas customer. I also sent a message to NPower asking them to remedy their error and prepare a final bill from the 30th August with the meter reading from that date. I am still waiting for a response from NPower to this message.
I have just received a bill from NPower dated 30th October (I am still in credit despite the extra two months of usage) I contacted NPower again and they have repeated that the switch never took place.

Hi Jimbo001

We may have not received the necessary information to be able to finalise your account, however so that we can get to the bottom of this for you can you pop your details to me using the email address on my profile page.

Thanks

Leigh