What are my rights in this situation

peardrop21

Hi my friend purchased a nintendo WII console in december from GAME.It has now stopped working and according to a trouble shooting guide it needs repairing.Does he have to take it back to game or will he have to contact nintendo?
Should he have to pay for it to be fixed or should it really have lasted atlot longer than it has?

any help much appreciated thanks

ckerrd

Take it back to the shop - it is their problem.

Dave_Brooker

peardrop21 wrote: »

Hi my friend purchased a nintendo WII console in december from GAME.It has now stopped working and according to a trouble shooting guide it needs repairing.Does he have to take it back to game or will he have to contact nintendo?
Should he have to pay for it to be fixed or should it really have lasted atlot longer than it has?

any help much appreciated thanks

It will be guarenteed for 12 months, so you won't need to pay to have it repaired, assuming that your freind has not spilt lager over it or troddon on it.

Take it back to Game, they may want to send it away for repair, or they may replace it.

peardrop21

LOL at the lager ,no he hasnt ,he was just playing on it when it crashed and hasnt worked since

mpython

Peardrop, a few links that may be of use.

Your 1st point of call is with Game - though sometimes, it can be quicker to deal direct with the manufacturer as the shop will merely act as middlemen.

http://www.netlawman.co.uk/acts/sale...s-act-1979.php


http://www.consumerdirect.gov.uk/

http://www.tradingstandards.gov.uk/

http://www.citizensadvice.org.uk/

olly300

If the product has a trouble shooting guide isn't there an attachment stating where to go if a repair is needed?

Virtually all my electrical items from watches, kettles and computers state that for repairs are done by the manufacturer due to the type of guarantee they have.

I've never paid for electrical item to be fixed that was under a year old as the product can be argued to be defective. I've had to pay postage or delivery costs without it being reimbursed.

Butlers1982

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what are my rights

You have no rights as:

my friend purchased

The rights lie with them

dangeroussports

Well spotted.
I thought that too!

If Game dont help you then I think they maybe taking the WII out of you!