Help!! Complaint issues with EDF Energy

legsa1

Hi, I'm wondering if anyone has an idea about how I might proceed. The story is:

I have been with EDF energy since May 2012 after moving to a new property. I currently pay £87 a month dual fuel (I live in a 2 bed bungalow) In October 2012, a new gas meter was fitted as the old one was old and worn. I was sent a letter stating that this work was to be carried out.
Between Oct 12 - May 13 I had regular meter readings carried out and also submitted mine via text (after text prompts from EDF)
In May 12 I received a bill from EDF £212 based on energy used. Upon phoning to inquire about this additional bill considering I pay monthly. I was informed that all bills etc I had received were based upon estimates. - strange considering the accurate meter reads I had given. It had transpired that all reads were rejected by EDF as they had not been aware of the new gas meter that was fitted, and therefore the digits given did not tally.
I gave them all the info on the new meter - serial no. etc and they launched an investigation and complaint. I paid the £212 and have continued to pay my £87 per month since.
I received an email from EDF last week saying that the had updated their systems and I was owed a refund on £1000 which would be arranged within the next 10 days. Later on that week I received another email and a letter stating that this was miscalculated and I actually owed £197.
As you can imagine I am very frustrated considering:
- EDF made no attempt in the 6months after the new meter was fitted to inform me my reads (taken by myself and door-stop checks) were not recognised
- It was only upon phoning to inquire about the £212 bill that it was discovered there was no record of the new meter
- It has taken 5months to update my details and complaint on EDF's system
-During this time I have been unable to switch supplier due to lack of information on EDF's part - as in not having correct metering info
- The £212 bill was an estimate

Does anyone know the Back-Billing code - and specifically clause 5 "The Supplier has failed to set up or maintain accurate meter or metering data" and whether this applies to me??
Thanks!

macman

All suppliers use computing systems that will automatically reject supplied readings that appear to be erroneous.Your bill readings clearly state whether based on estimated, agent or customer readings. Did you never check the billed readings against actuals?

legsa1

I pay a fixed £87 a month direct debit. I phoned EDF when the £212 bill came in as it stated based upon estimate which confused me somewhat!