Not happy with Brandalley!

Little_Chicken

Unfortunately it seems that BrandAlley are continuing to let its customers down. Personally I'm in the middle of trying to get a refund for a bag I purchased. Firstly the bag I received was not as described so I returned it using their recommended method. It has been lost and now they're telling me I'm liable for the loss! £900. I'm hoping that my credit card can make a claim. BUT - they still never answer the phone and give standard responses. I'm also getting a case together for Trading Standards as they have twice sent me a bag that is different to the online description

kittykarate

I've given up with Brand Alley after their customer service reps lied to me about the status of an order (one said it was still in the warehouse, another said it had been dispatched one month ago). Either way, no order and very slow to refund.

NbabyDXB

I have now had the third problem with Brand Alley and after digging around on the internet, I have now realized there must be hundreds and hundreds of dissatisfied customers complaining about a wide range of issues. Accusations of fake goods being sold, huge delays in delivery times, packages going missing in the post, delays in refunds and then there is the complete lack of customer service or ownership of problems the company displays!

That age old wisdom "if it looks to good to be true, it is to good to be true" just about sums up their offering!

I and hundreds, if not thousands of other unhappy Brand Alley customers would advise you to think long and hard before clicking the place order button with them!

gunsandbanjos

There is a huge issue with fake Prada bags being sold on Brandalley right now, I wouldn't touch the company with a barge pole.