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what should i do

2»

Comments

  • jimsmum
    jimsmum Posts: 4,044 Forumite
    please please please do not send it back to them.
    phone trading standards now and ask fot advise,take photos too.
    Similar thing has not long happened to me but mine was worms in potato wedges.i wish id have had my thinking cap on and done the above,it may not be such a battle on my hands right now.
    I heart The Capital ;)
  • Hi Tilley,

    In a previous life I was a Customer Service Manager for Mr T for 15 yrs (!) and used to deal with this sort of stuff a lot. Due to the fact it's not a T product all they're obliged to do is the refund/replace and maybe a voucher for upset/inconvenience due to the seriousness etc. UNLESS THERE WAS AN INJURY/ILLNESS -TOTALLY DIFFERENT KETTLE OF FISH.

    In my experience you would be better off taking photos, sending a letter and the foreign body back to the supplier. The amount you receive will be relative the cost you paid however if you make a point of stating that you are more concerned with why and how it happened in this day and age of checking and double checking you will be more likely to receive an explanation and a couple of vouchers.

    Hope this helps!

    PM me if you need a hand with a good letter - I've received a few in my time!
  • Butlers1982
    Butlers1982 Posts: 3,286 Forumite
    Im confussed:

    Your first post dated 19/06/07 @ 11.30

    Then

    Your second post dated 19/06/07 @ 13.07

    How the hell have they sent you a stamped addressed envelope in the post in under two hours?
  • tilley441
    tilley441 Posts: 94 Forumite
    Im confussed:

    Your first post dated 19/06/07 @ 11.30

    Then

    Your second post dated 19/06/07 @ 13.07

    How the hell have they sent you a stamped addressed envelope in the post in under two hours?




    sorry i found the glass on monday
  • Idiophreak
    Idiophreak Posts: 12,024 Forumite
    10,000 Posts Combo Breaker
    How the hell have they sent you a stamped addressed envelope in the post in under two hours?

    ...now that's good service :)
  • Butlers1982
    Butlers1982 Posts: 3,286 Forumite
    You would be better off putting this on the right forum

    Consumer Vent

    Youll get more information off there(this is also a polite way of saying that this is on the wrong forum!)
  • now_a_mum&skint
    now_a_mum&skint Posts: 2,279 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    OH NO!!! Im having a similar experience with MUller, My toddler son almost ate an earywig!!!........not sure of the real name.........beetly like horrible yuck of a thing, anyways, I sent it back to muller and am waiting for a response. They wanted the lid of the pack too but i had already thrown it away before I realised the insect!!!
    This above all: to thine own self be true, And it must follow, as the night the day, Thou canst not then be false to any man. (SHAKESPEARE, Hamlet, 1600) :kisses2:

    Comp wins : Oct : Michael Buble goodies :blushing:
    Nov: jar of Baxters red slaw deli toppers
  • kimmywal
    kimmywal Posts: 11,288 Forumite
    Al_Mac wrote: »
    So the assumption is the company are covering up, not that they need the glass to identify where on site it came from.

    I would suggest that tilley needs to close the curtains and not answer the door, possibly even look for police protection :)

    I'm with you on this one, ;)
    What we see depends mainly on what we look for

    "This will be mine in 2009" member 50
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