ESA say they haven't received my report from Atos yet

Roxy07

How long does it take?

Parva

About as long as a piece of string. There's no set limit as such and since we don't know when you had the assessment etc.....

HB58

At the moment the system is even more backlogged and people are waiting months to hear anything back regarding their claims. I have heard of 5 and 6 months quite often recently - and even longer until the actual decision is made.

mikey_bach

Atos are being audited and they are on a work to rule so make take a fair while

evolution200

Ignore DWP. They're generally incompetent unfortunately, and the staff at the contact centres normally don't know how the system / process works.

The person from Atos who carried out the medical will normally submit the report the same day you've been seen. Most of it is filled out during the medical itself. They'll then complete other sections after you leave.

This is then automatically uploaded and transferred to DWP overnight.

So your report will be with DWP normally the day after your medical.

DWP will then continually say they haven't received it. They have. It just hasn't been processed.

Robbie64

Roxy07 wrote: »

How long does it take?

Usually about 5 minutes. It's sent electonically. If you have been told the report hasn't been received you are being lied to.

Ask the DWP to sent you the ESA85 which ATOS completes, this will give an indication of what the outcome of your medical is likely to be.

von

evolution200 wrote: »

Ignore DWP. They're generally incompetent unfortunately, and the staff at the contact centres normally don't know how the system / process works.

The person from Atos who carried out the medical will normally submit the report the same day you've been seen. Most of it is filled out during the medical itself. They'll then complete other sections after you leave.

This is then automatically uploaded and transferred to DWP overnight.

So your report will be with DWP normally the day after your medical.

DWP will then continually say they haven't received it. They have. It just hasn't been processed.

Not true as Atos are currently being audited and there is a backlog of up to 6 months waiting for them to be passed to DWP.

HB58

mikey_bach wrote: »

Atos are being audited and they are on a work to rule so make take a fair while

As mb says, reports are currently been held back by ATOS as they are having to be audited before sending to DWP.

Morglin

Claims can take anything from a week (the shortest I've heard of) to 8 months for a decision (the longest I've heard of), from receipt of claim form at ATOS.

However, at the moment, ATOS are being monitored to stop the huge number of overturned decisions, and the DWP are, as ever, usually short staffed.

It is very regional and some areas are quicker than others.

You can chase it up, but if your'e being paid, I'd tend to just wait for it to run it's course.

Lin

KxMx

It could be that the DWP have your report but haven't been able to process it yet.
As posters have advised on your other questions there is just no telling how long it will take unfortunately.

epitome

evolution200 wrote: »

DWP will then continually say they haven't received it. They have. It just hasn't been processed.

So you are splitting hairs on definitions of what is and is not "received"

Actually before it gets "processed" (and you could equally split hairs on the definition of "processed") it gets "received" into the notes and then passed on to a DM.

If you phone them, they will look at notes, if it does not say "ESA55 received passed to DM" then DWP has not acknowledged its receipt and you may be asked to phone ATOS to confirm it has been finished and sent. After calling ATOS you can't do anything except wait.

Once it is noted as "received" you can't do anything except wait, eventually the DM will make a decision and you will be notified by letter - usually arriving the very next day on your doormat.