Fixed Price Energy - That Isn't Fixed????

pandora205

I got the same letter and am on Online fixed price energy March 2015. I've just logged on to my account to check I'm on that deal and not on the Standard deal that the letter is about, which I am (phew) so I've sent them a message on the form on their website to double check.

I think it's them being inefficient again but would like confirmation that it is an error.

Froglet

I've sent them 2 messages this week and am a still waiting for a reply.
Has anyone input their readings ,had the confirmation email to say they've received them,but are still waiting for a bill?

scottishminnie

DiscoPants wrote: »

We would like to reassure you that your prices and discounts are unaffected

I'd say this bit says it all, you haven't read it properly

It's nice that your letter had this statement. Mine certainly did not and I'm perfectly capable of "reading properly". It did have a clear statement that the data used to generate the letter was from 29th October however as I had agreed the new deal on October 11th there had been plenty time for updates to have been made.

Froglet - re getting through. I was in the office so basically stuck a headset on dialled the number and got on with my work in the meantime. Think the wait was just under 50 minutes.

imho

Froglet.Hello again. Yes i emailed them about this tariff they have put me on and had to fill in my meter readings.I got a confirmation email saying they will get back to me in 5 days.

Froglet

So did i and am still waiting but with little optimism!

LannieDuck

I have a similar problem. We switched to the Online Fixed Rate September 2014 deal back in Feb. Got a letter through yesterday to say my prices were increasing and listing my tariff as 'standard'. Unfortunately can't get online to check (have raised a separate enquiry ticket about my log in issues *sigh*).

Am esp worried as I've just read through my last bill carefully, and it says "You are on our Standard - Monthly Direct Debit package". I did spot that when the bill came through, but thought it was just referring to me having chosen a standard method of payment. The actual cost of the bill matched what I was expecting to pay under the Online Fixed tariff.

Couldn't get through by phone and have sent an online query, but it's just another headache I really didn't need at the moment. I had thought my utilities were all sorted for now

Froglet

I really do not understand why they are so very busy.Yes they attracted a lot of new customers when prices started going up and i know their march 2015 tariff was very popular and a lot of people switched.But that tariff has gone now and surely there can't be people ringing all day long none stop so you have to wait well over an hour(which is what they tell you when you ring up).Who can hold the phone to their ear for that long!!it's complete madness.

The only reason I am chasing for my bill to be produced is that i don't want them making one up based on the new higher charges from the 1st of this month.

imho

And where is the SP rep that comes on here !

Froglet

Either too busy or too scared of the flack they'll get!!

Nada666

Perhaps their time is better spent addressing genuine queries rather than wasting it with people who can not be bothered to read universal mailshots closely. Every time someone repeatedly contacts them over something that has already been answered means that that time can not be used to reduce backlogs or address actual problems.