Faulty plotter, what are my options?

Tom_H

Just an update in case anyone cares!

GlynD was indeed correct and continuing with HP was the way forward - the fault was with a part on the paper stacker - they have no agreed to replace the entire stacker rather than just the faulty part, so will be done soon enough.

Thanks all for your help and advice )

WTFH

Tom, glad to hear they are sorting it.

GlynD

Tom_H wrote: »

Just an update in case anyone cares!

GlynD was indeed correct and continuing with HP was the way forward - the fault was with a part on the paper stacker - they have no agreed to replace the entire stacker rather than just the faulty part, so will be done soon enough.

Thanks all for your help and advice )

Tom, thanks for updating us. I'm so pleased that HP are still operating the way I remember and I'm very glad you are getting your problems sorted much faster than your errant supplier seemed to be suggesting.

My best advice to you now would be to ensure you take the HP service contract at the end of the warranty period. Regardless of cost it will give your company peace of mind and provide the type of fast problem solving you need. It is also a very good idea to join the HP site using the serial and model numbers of your machine. That way you can be kept up to date with firmware and software releases which are absolutely essential.

As far as I am concerned HP make the best machines in the world for personal and business use. I still have two at home, although as I said before, one isn't in use. If you know anyone who wants a £950 plotter for £300 (with piles of replacement ink cartridges) let me know.

Ink cartridges are something everyone should take note of. Never buy a business machine which depends on multi-colour cartridges. Always buy one which has at least all four primary colours separate. The HP policy of dividing them even further into six or eight working cartridges with a double sized black is fantastic. Saves fortunes of money.