Post IVA - Card rejected from southern ticket machines BEFORE pin has been entered

Cody

Hello;

I had a lump sum IVA approved and completed last year, hooray!

I have a visa debit card from Co-op, no overdraft, hooray!

For past year or more, if I try and use the card on certain train ticket machines (I think southern , possibly another rail company as well) the machine just spits my card back at me, without even asking for a pin, saying it is unauthorised or something...cant quite remember what.

I have learnt to deal with this over time...but it is annoying and still does it. I spoke with co-op and they said nothing to do with them, and i have tried contacting southern trains via their antiquated customer service and got nowhere, after multiple emails...btw, my card works fine in the ticket office.

Has anyone else ever experienced this?

Cody

UpToMyNeckInIt

I too have the Co-Op visa debit card, but it works just fine in the ticket machines (I use SW Trains, and TFL).

Maybe it's Southern?

Cody

Mine works fine on TFL / tubes etc, and I think Sw and first great western, is just southern and I think southeastern. I was wondering if I am on a black list somewhere due to IVA which makes these machines repulse my card, or whether its just a technical hitch....

UpToMyNeckInIt

...probably just a hitch, unless somehow 'Southern Trains' are one of your creditors.