Right to return within 7 days (internet)

halibut2209

earthstorm wrote: »

i dropship clothing and toys and i never receive returns as both dropshippers handle these and inform me when they receive the returns so i can refund if thats what customer wants

Don't forget the e-cigs

WTFH

So, your best route is to contact trading standards, if you think you have a case. No point in getting misguided advice on here - go to the professionals.

But make sure you have the facts...
Are you missing a receipt, an invoice or a delivery note?
How much extra will it cost you to deal with a company you like?

rothers8080

As has been said, I don't actually need a reason, and it was over £100. However after speaking to them I now don't like their business practices.

Firstly they say they don't do refunds. This isn't legal.

Secondly they told me they didn't care if I went to trading standards.

Thirdly they didn't tell me they were just a middle man for another company, they lead me to believe they were the supplier and presumably gave my data to this other company.

Fourthly I'd hate to have to actually try to use a warranty claim with a company which acts like this, I mean who would the warranty even be with?

Does this sound like a company you would want to do business with?

Believe it or not I'm now having to speak to the real supplier to get this fixed. I just want to exercise my ability to return within 7 working days, although I get the feeling they are going to drag this out to more than 7.

I too work in online selling and I obey these rules. I just get annoyed when others try it on, acting as if they are somehow exempt from these rules.

mije1983

craigix wrote: »

Firstly they say they don't do refunds. This isn't legal.

Did you tell them you wanted to return the item under DSR or just that you wanted a refund? Companies are not obliged to offer refunds for change of mind purchases, however you can cancel under the DSR. So, while they may have a 'no refund for change of mind purchases' policy, they cannot remove your rights under the DSR.

craigix wrote: »

Thirdly they didn't tell me they were just a middle man for another company, they lead me to believe they were the supplier and presumably gave my data to this other company.

This is quite common, usually with larger white goods items in my experience. A friend of mine ordered a fridge freezer from a large high street retailer which came straight from the manufacturer. Did the company in question tell you they were the supplier then?

craigix wrote: »

Fourthly I'd hate to have to actually try to use a warranty claim with a company which acts like this, I mean who would the warranty even be with?

Any warranty would be with the manufacturer who offers it, so not necessarily the company that you ordered through .The retailer is responsible under SoGA though.

unholyangel

mije1983 wrote: »

Did you tell them you wanted to return the item under DSR or just that you wanted a refund? Companies are not obliged to offer refunds for change of mind purchases, however you can cancel under the DSR. So, while they may have a 'no refund for change of mind purchases' policy, they cannot remove your rights under the DSR.

Firstly both would qualify (providing it was given in a durable medium) as satisfying the notice of cancellation requirements of DSRs.

Secondly, if the purchase is covered by the DSRs right to cancel, then yes.....the company is legally obliged to offer a refund for a change of mind purchase. If they offered a refund policy at the time of sale then they are obliged contractually.

frugal_mike

It doesn't matter if they drag it out for more than 7 days as long as you meet the DSR conditions of notifying them of the cancellation by durable means. You have a minimum of 7 working days for that so send them a letter or email. You don't need to actually return the item in the 7 working day limit so they can't remove your right by stalling.

WTFH

craigix wrote: »

Firstly they say they don't do refunds. This isn't legal.

Yes it is, in some circumstances.

craigix wrote: »

Secondly they told me they didn't care if I went to trading standards.

If they have followed the law, then they have nothing to worry about - you can go to whoever you want to go to. That's why they don't care

craigix wrote: »

Thirdly they didn't tell me they were just a middle man for another company, they lead me to believe they were the supplier and presumably gave my data to this other company.

So, they acted as a supplier rather than a manufacturer. Currys don't make fridges, but they sell them. They are just a middleman.
Did the company say "We are Daikin", or was that just an assumption you made?

craigix wrote: »

Fourthly I'd hate to have to actually try to use a warranty claim with a company which acts like this, I mean who would the warranty even be with?

According to their website, it's with the manufacturer.

craigix wrote: »

Does this sound like a company you would want to do business with?

Sure, why not? I shop at Tesco, but they don't make everything I buy there. I shop on Amazon, they don't make everything I buy from them.

craigix wrote: »

Believe it or not I'm now having to speak to the real supplier to get this fixed.

To get what fixed? What is broken? And when you sat "the real supplier" do you actually mean the manufacturer of the goods?