Bank messed up do they owe me compensation please help

Bruce1990

Basically back in feb 2013 I switched accounts from natwest to Halifax using there switch over that my old natwest account would be closed and my direct debits transferd to my new Halifax account here's the problem the women in branch didn't fill the form out properly and my account has still been open till november2013 and the best news to come a direct debit came out in April and now the natwest account that should of been closed it 270 overdrawn natwest apparently canceled my statements to my house and set me up for online ones bearing in mind I still thought my account was closed then one night I had a bad feeling and logged on to my account and then seen it all got the account frozen rang Halifax and they admit it's there fault and are only willing to pay the chargers an I won't compensating for the phone calls day of work to get statements printed of and take to Halifax branch my credit rating being affected for being overdrawn for 4 months and stress is this to much to ask please any advice will help many thanks bruce

lippy1923

What do you mean the woman at the bank didn't fill out the form properly. Why did you not do it yourself? At the end of the day you still read it and signed to say you agreed.

Why did it take you 4 months to check/ notice you were overdrawn?

Sorry but you sound like you take no responsibility at all and it's everyone elses fault. They are refunding your charges and won't give you anything else. Accept and learn from this. In future, always check and double check.

money_maker_2

So you had access to online banking but didn't bother to check for months until one night you had a "bad feeling".
Why did you not print off the statements at home or work? Did you really need a whole day off work? Not a lunch break or a weekend trip?

What advice are you looking for? They have already told you what their answer is.

clear_as_mud

Where did this bad feeling come from all of a sudden?

Did you not find it odd that you had no notice of closure of your account from Natwest?

Are you also saying you had no written contact from them from April - Nov saying you had charges or were overdrawn?

ColdIron

That's the longest sentence with no punctuation I've seen for ages

Bruce1990

I used there 5 star rated switching service the account should of been closed I didn't check earlier because I thought it gad been closed sorry but if the women job to transfer my direct debits and close my account if she carnt do that properly she should be in a job that deals with large sums of money and I was meant to log on to my partners account and put my details instead do is this all my fault your saying

McKneff

If someone was managing my money, I would be watching and checking at every step.
People make mistakes, its a fact of life. We all do.

Why did you need to take a day of work to print some statements off, that would take minutes and a tirp to the Halifax after work to post in their letter box.

Of course it's your responsibility, it is obviously her fault, but you have been put back to where you where before it all started.

I would just move on and get over it to be honest. Its all been resolved so why are you stressed now.

Have a bath a glass of something and relax.

Bruce1990

Sorry I've come on here for help not to be slagged off

le_loup

Perhaps you native language is not English ... but a few full stops may help people to have a clue about what you are saying.
Did you go to school? Perhaps people at the bank can't understand you either. Just a thought.

clear_as_mud

Bruce1990 wrote: »

I used there 5 star rated switching service the account should of been closed I didn't check earlier because I thought it gad been closed sorry but if the women job to transfer my direct debits and close my account if she carnt do that properly she should be in a job that deals with large sums of money and I was meant to log on to my partners account and put my details instead do is this all my fault your saying

People make mistakes. The lady who filled out your form for you obviously made a mistake. You obviously made a mistake and didn't check it over properly. - Advice for next time- Check the form over properly or fill it out yourself.

Yes this is partly your fault. You cannot place 100% blame on someone else when you could of, but didn't bother checking things. Why did you not check all your DD's had been moved over successfully? Why did you not chase for a closing statement?

What do you want halifax to do? Sack the employee for making a human error? Give you money? Send you a hamper?

Bruce1990

I couldn't print off the statements because I had the account frozen