Distance selling regulations, is this allowed?

gibbsy

Hi

I bought two dresses from an online seller, they were both in clearance section - neither had faults, but they have notes to say that as these items are clearance that you are not allowed to return them..... Is this allowed or do distance selling regulations take precedence?

Also, my partner bought me something online for my birthday and I really don't like it, fortunately it is covered by dsr however I noticed on their website that they also state anything bought under special offer is non returnable.

Just wondering if you have any rights if you buy clearance or sale/special offer or if you are deemed to have accepted that you have no rights if they have put that kind of statement up.

Thanks

Lisa

Fosterdog

You still have exactly the same rights for non customised items whether they are on special offer, clearance or full price.

bris

DSR does take precedence legally, but if they say no then you may have to fight for those rights, so you have to decide how far you are willing to take it for your legal rights.

frugal_mike

Is this company based in the UK? If they don't play ball then report them to Trading Standards. I'm fairly certain signs saying no returns are not allowed. You're not allowed to try and make people think they have less rights than they do.

Remember that to cancel under DSR you have to notify them by durable means so send an email or letter raher than just phoning them.

unholyangel

frugal_mike wrote: »

Is this company based in the UK? If they don't play ball then report them to Trading Standards. I'm fairly certain signs saying no returns are not allowed. You're not allowed to try and make people think they have less rights than they do.

Remember that to cancel under DSR you have to notify them by durable means so send an email or letter raher than just phoning them.

You're right. In shops, even having a "no returns unless faulty" sign is illegal because there are circumstances the consumer would have statutory rights to return an item - such as an item not matching its description.