Not Sure What To Do About PPI

kah22

My sister has just shown me a letter from Cardif Pinnacle which seems rater strange. It is headed Your Payment Protection Insurance (PPI) Annual Review.

Accident &Sickness is up to 12 months benefit, as is Unemployment benefit. Hospitalisation and critical illness are not included. as is life cover

They have her employment status down as working 16+ hours a week but she is a teacher and works a full week. They give the average monthly cost of the insurance as £12.79 (£153.48 per annum) and that would only give her a monthly benefit of £160.

She has no idea what it is for but one of the FAQ on the back of the form would suggest it is for her mortgage/loan.

Anyway she has asked my opinion and on the basis of what she has shown me I'm wondering if this is one of these mis-sold PPI's and if so how do I go about finding out.

As always many thanks for you help and advice.

Kevin

dunstonh

They have her employment status down as working 16+ hours a week but she is a teacher and works a full week.

That is correct then. She is working 16+ hours a week. (PPI tends to not cover those working less than 16 hours a week. So you are either above that or below that)

Anyway she has asked my opinion and on the basis of what she has shown me I'm wondering if this is one of these mis-sold PPI's and if so how do I go about finding out.

Do you or her believe it was mis-sold? If so why?

kah22

dunstonh wrote: »

Do you or her believe it was mis-sold? If so why?

I think that is the problem, she doesn't seem to know if she agreed or not.

As I mentioned above the FAQ seemd to suggest the PPI was attached to her morgage but that was taken out so long ago that she just can't recall. In fact she has just cleared her morgage.

I'm assuming the first thing she needs to do is find out what in fact the PPI is attached to but as always any advice will be most welcomed.

Kevin

dunstonh

I think that is the problem, she doesn't seem to know if she agreed or not.

That is one of the weakest complaint reasons. They will have things on file that show she did. So, its an easy one to reject.

As I mentioned above the FAQ seemd to suggest the PPI was attached to her morgage but that was taken out so long ago that she just can't recall. In fact she has just cleared her morgage.

Mortgage PPi has the lowest success rate of any type of PPI. Most are rejected (compared to other types where most are upheld). The fact that is monthly premium PPI and standalone gets rid of a number of issues. Coupled with the fact that it is covering a major debt with lifestyle changing consequences if it goes unpaid swings most in favour of having it.

I'm assuming the first thing she needs to do is find out what in fact the PPI is attached to

It is. Otherwise there is no starting point for the complaint.

PPIRanger

Pinnacle will be able to tell you who sold it. DO NOT tell the business that you didn't about it or they could find evidence which would suggest you did know about it (such as an old annual review statement similar to the one you got recently) and they may time bar you. Just tell them you thought it was compulsory and you've just become aware it wasn't.

[Deleted User]

PPIRanger wrote: »

Just tell them you thought it was compulsory

Another old thread bumped?

dunstonh

Just tell them you thought it was compulsory and you've just become aware it wasn't.

That isnt a very good complaint reason. Its a he said/she said unprovable allegation. Very few complaints get upheld on that particular reason. It will certainly force a review of the sale but if that is the only reason and there are no other failings, then you would not be hopeful of a successful complaint (especially as it is MPPI).