Passport Office and the Small Claims Court

leighv

I have put in a claim to the passport office for compensation since my fast track passport was not delivered within 7 days. They have not responded, and I gave them 7 days to respond. It's been 14 days. Who should I address the court action against, the Passport Office, the Home Office, etc and what is there address? Thanks.

dmg24

Though I cannot find the terms and conditions of this service, I do not think that you would be able to claim compensation for their failure to meet the service guarantee.

However, you can claim for a refund of the upgraded fee paid.

http://www.passport.gov.uk/fees_refund.asp

Edit: Have found this on the refund form:

IPS shall not be liable for any indirect or consequential loss that the customer may suffer, however IPS will consider any claims on their merits.

dmg24

Also, you can't sue government departments. Not sure about the Passport Agency in itself, but the Home Office is certainly a gvt dept.

photome

Good luck with your claim...they lost mine completely a few years back...I got nowhere trying to claim, had to start again

Andy_L

dmg24 wrote: »

Also, you can't sue government departments. Not sure about the Passport Agency in itself, but the Home Office is certainly a gvt dept.

Since, for example, the home office are always being sued by prisoners I think you are mistaken.

They have (limited) crown immunity from criminal prosecution which may be what you're thinking of.

dmg24

Andy_L wrote: »

Since, for example, the home office are always being sued by prisoners I think you are mistaken.

They have (limited) crown immunity from criminal prosecution which may be what you're thinking of.

I don't think that prisoners sue through the Small Claims Court!!!

moonrakerz

Much of Central Government have waived their rights under Crown Immunity, to show what good people they are. Doesn't make any difference, they still get away with blue murder.

Andy_L

dmg24 wrote: »

I don't think that prisoners sue through the Small Claims Court!!!

There still being sued though;)