BTinternet emails not arriving

usignuolo

I have a couple of friends I communicate regularly with on email. In the last month I have sent them several emails and had no response. Another friend is also having problems getting emails to them.

I finally phoned one who said he has received nothing from me this month and it seems he is losing a lot of incoming email due to changes made recently by BT who is his ISP (he has a btinternet address.) He has not changed his id by the way.

(I am using gmail myself so doubt it is because my ISP is sending out spam).

Anyone else know about this problem?

WTFH

Your best bet is to do a simple reflection test.
Get one of them to send an email to you. Not copied to anyone else, just a simple email, no attachments, nothing.
If you receive it, then you reply to it - just with the words "got it" or something like that - again, no pictures, no copying to others.

If that works, then do the same test, except start with a new email from you to one of them, and ask them to reply.

Then let us know your results.

usignuolo

He sent me an email, I replied asking him to confirm he received it. My reply never arrived in his inbox. Another friend did the same thing, someone who emails every week, and this week it arrived in his spam box. He tells me he has changed nothing on his account it seems to be down to changes/upgrade made recently to btinternet customers.Was wondering if anyone else had problems?

paddyrg

Spam filters can get it wrong. They have to be very vigilant as there's so much spam. In the USA a few years back, out of *every* 20 emails, guess how many were spam...17/20 (85%). Shocking, isn't it? Spam filters have become more vigilant, but the odd ham gets labeled as spam