Natwest Overdraught due to account fees

PorkPiePickle85

I have a Natwest account with no overdraught facility. I was paying £12.00 per month for this account. I went away travelling for a year and a half and in the follow up to this i notified my bank they advised was best to close my account and keep my savings account, i was required to write to my branch to close the account as it can not be done over the telephone.

I wrote to the bank, ideally i should have followed this up to ensure it had been done, but in an excited frenzy to leave the country i forgot to do this!

I came back to find that each month they had tried to take the £12.00 from my account, they obviously didnt succeed and they charged me for going into an unarranged overdraught which then happened every month. It left me a few hundred quid overdrawn.

I know the dates i called Natwest and when i was advised to write in and when i wrote in as i made a note of this, will this stand if i go and see them and ask them to clear these fees? They can see i haven't used to account for well over a year is it worth trying to get this cleared or suck it up and pay it?

stclair

Which account do you have that charges £12.00 per month?

If you sent a letter was it sent recorded delivery?

Your best would be to visit a branch to discuss your options/concerns.

BMN

If you sent them a written and signed instruction to close an account (which was in credit) then yes, definitely get in touch with them.

PorkPiePickle85

stclair wrote: »

Which account do you have that charges £12.00 per month?

If you sent a letter was it sent recorded delivery?

Your best would be to visit a branch to discuss your options/concerns.

It looks like it was the current select silver account, im sure it was not known by this name before i went away though, im not sure if their accounts have changed in the past 14 months.

The letter was not sent recorded delivery.

stclair

PorkPiePickle85 wrote: »

It looks like it was the current select silver account, im sure it was not known by this name before i went away though, im not sure if their accounts have changed in the past 14 months.

The letter was not sent recorded delivery.

The select silver account is £10.00 per month.

Your best option would be to visit a branch and advise them of the circumstances to see if they will refund the charges incurred.