Capital One messing me about

[Deleted User]

djn23 wrote: »

So, you are saying, even if they know that they no longer have any useful records of the account, it is acceptable practice to tell me that they have

You've only spoken to call centre operators about this, no? Weren't these the same operators who had no knowledge of your previous calls? As taff said earlier, you should only communicate with them in writing with regards complaint.Seems to me, you are choosing to believe only what you want to believe.

Anyway, let us know what you receive in the SAR…

djn23

Moneyineptitude wrote: »

You've only spoken to call centre operators about this, no? Weren't these the same operators who had no knowledge of your previous calls? As taff said earlier, you should only communicate with them in writing with regards complaint.Seems to me, you are choosing to believe only what you want to believe.

Anyway, let us know what you receive in the SAR…

Initially, the first 2 calls that I made sounded as though it was a British person, probably based in the UK, but the third time it did sound as though it was a foreign person that I was speaking to.

For all 3 phone calls, I rang the number that I was given on the letter I received after my original written correspondence, which was a dedicated number for PPI complaints.

What I do believe is that any representative of that Company (or any other Company) should adhere to any promises they make, whether it be verbal or written.

I will let you know how I get on.