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Rejected PPI Claim and time running out!
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If it is so logical that they cannot produce the original because they sent it to me, then how can they even produce a photocopy?
Copies are typically retained for the files. On visits from the regulator, one of the most common things they do is focus on complaints and look at the reasons and the outcomes. Copies would exist for audit purposes.And if there are systems in place to log that they sent the letter, then why, when i claimed that the letter was not sent, either to them or the FOS, have they not produced the log from their system of the letter being sent?
They have produced the letter copy. That is all they need to do.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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