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Car Finance
Hi all..
I purchased a car on finance back at the end of June this year, I purchased a 2011 MG6 Magnette TSE with 1,912 miles on the clock for £11,250 and the finance agreement is with GMAC. The payments are over 5 years.
How ever since buying the car it has been nothing but faulty, some continuous, with the rest keep cropping up. The car came with MG warranty and I can honestly say it's the worst customer service I have ever received... I contact them with a problem, it takes weeks for them to come back to me, it goes in, comes out with a new problem or not rectified problem.
To break it down, I received the car on the 2nd July (+2 days maybe), shortly after it had to go back with rattles from the interior, cruise control faults, idling problems and radio reception problems.
I received it back with the rattle still present even though they know exactly what it is, cruise control fault came back after less than a week, the head unit now turns it self off randomly for at least a few seconds/minutes. It went in again after days of me chasing them up, only to come back with 1 of the problems "sorted", that being the cruise control... This time I noticed my alloy had been scuffed, I take it up, after 3 weeks of chasing I finally get them to agree to fix it.
I got quite upset and had a rant at the MG Sales Centre where the manager then got involved with my case, he had the car taken from (traveled to my house) and left with me a courtesy car with a full tank of fuel for my use as I wish, I get it back with what appears to be all the problems sorted only it isn't, the head unit crashed again less than a week later and the car is now juddering under acceleration in second gear.
Where do I stand with it now? I just want rid of this rubbish machine any way possible. I just don't know what to do, and you lot seem the experts.
Too long, didn't read? Bought a car which has been nothing but faulty, received extremely poor customer service, and now want rid as the problems are still there.
I purchased a car on finance back at the end of June this year, I purchased a 2011 MG6 Magnette TSE with 1,912 miles on the clock for £11,250 and the finance agreement is with GMAC. The payments are over 5 years.
How ever since buying the car it has been nothing but faulty, some continuous, with the rest keep cropping up. The car came with MG warranty and I can honestly say it's the worst customer service I have ever received... I contact them with a problem, it takes weeks for them to come back to me, it goes in, comes out with a new problem or not rectified problem.
To break it down, I received the car on the 2nd July (+2 days maybe), shortly after it had to go back with rattles from the interior, cruise control faults, idling problems and radio reception problems.
I received it back with the rattle still present even though they know exactly what it is, cruise control fault came back after less than a week, the head unit now turns it self off randomly for at least a few seconds/minutes. It went in again after days of me chasing them up, only to come back with 1 of the problems "sorted", that being the cruise control... This time I noticed my alloy had been scuffed, I take it up, after 3 weeks of chasing I finally get them to agree to fix it.
I got quite upset and had a rant at the MG Sales Centre where the manager then got involved with my case, he had the car taken from (traveled to my house) and left with me a courtesy car with a full tank of fuel for my use as I wish, I get it back with what appears to be all the problems sorted only it isn't, the head unit crashed again less than a week later and the car is now juddering under acceleration in second gear.
Where do I stand with it now? I just want rid of this rubbish machine any way possible. I just don't know what to do, and you lot seem the experts.
Too long, didn't read? Bought a car which has been nothing but faulty, received extremely poor customer service, and now want rid as the problems are still there.
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Comments
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Quick bump.0
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The car and the finance are normally two separate items. You can pursue the car issues under the SOGA etc but you will normally be held to the finance deal.0
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What is SOGA?0
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Sale Of Goods Act, the act of Parliament that enacted consumer protection.0
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So what would I do with regards to that? I mean, what can I pursue from a faulty car? Just to have it fixed or replaced?0
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It may be a bit too long a time from June until now to formally reject the car but you could try. If it really is the pits (and it sounds like it) then you should stand a good chance of doing so.
Why not speak to your local Trading Standards office?"There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock0 -
poppasmurf_bewdley wrote: »It may be a bit too long a time from June until now to formally reject the car but you could try. If it really is the pits (and it sounds like it) then you should stand a good chance of doing so.
Why not speak to your local Trading Standards office?
The only problem with doing that is that I never bought the car brand new, only used... I mean, can I reject a used car? I'm the first registered owner so to speak as it was an ex demo at an MG dealer before.0 -
You're pretty much lumped with the finance I would have thought.0
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You're pretty much lumped with the finance I would have thought.
I'd imagine so... I can either wait for half of the agreement and get rid then, or go to another manufacturer and buy a car with them and have them buy me out of it...
In fact, if I saved up the pennies, could I sell the car and pay off the negative equity and get out of it that way?worried_jim wrote: »Brave Man!
Lesson learned! Ha ha! Never again...
I've always had MG Rovers and never had a problem, bought a SAIC MG and it's a piece of rubbish.0
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