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delayed flight compensation
al29
Posts: 1 Newbie
Has anybody applied to T/Cook re flight TCX2539 15TH SEPT 2013
I sent off template letter re our 15 & half hour delay which they replied no compensation due to a technical nature & extraordinary circumstances further into letter they quote regulation 261/2004.
We checked in at Dalaman airport at 7.20 & were on duty free side when at 9.30 we were tannoyed to gate,then taken to customs standing for 2 & half hours waiting for our visa's to be cancelled with no info re our flight.eventually we were taken landside to the cafe area where the rest of the passengers there were no reps anywhere they turned up at 11.00pm to tell us they would have further news from u.k at midnight at no time were we given refreshments.At midnight we were taken outside & stood waited till 4.00 a.m to be taken to our hotel.We flew the next dayat 2.15 i have complained re the above to be refused .What is the next step? Also has anyone on this flight got any feedback?
I sent off template letter re our 15 & half hour delay which they replied no compensation due to a technical nature & extraordinary circumstances further into letter they quote regulation 261/2004.
We checked in at Dalaman airport at 7.20 & were on duty free side when at 9.30 we were tannoyed to gate,then taken to customs standing for 2 & half hours waiting for our visa's to be cancelled with no info re our flight.eventually we were taken landside to the cafe area where the rest of the passengers there were no reps anywhere they turned up at 11.00pm to tell us they would have further news from u.k at midnight at no time were we given refreshments.At midnight we were taken outside & stood waited till 4.00 a.m to be taken to our hotel.We flew the next dayat 2.15 i have complained re the above to be refused .What is the next step? Also has anyone on this flight got any feedback?
0
Comments
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Try posing in the TC section of the Flight Delay board up there ^^^^Change is inevitable, except from a vending machine.0
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