Npower Nightmare

sharpj

I switched from Scottish Power to Npower last December for both elec and gas. In Feb they created an elec account, so I can pay by direct debit each month, but I am still waiting for a gas account 10 months on, so I haven't been able to pay anything for my gas. Since April I have complained numerous times but they say they are sorting it out. So in August I complained to the Ombudsman and they haven't sorted it out either. What a shower! I want to move my elec but they want a £30 exit fee, are they kidding? I am stuck in limbo. I want out asap.:mad:

Trash Customer Service, Complaints Department and Ombudsman.

nPower

sharpj wrote: »

I switched from Scottish Power to Npower last December for both elec and gas. In Feb they created an elec account, so I can pay by direct debit each month, but I am still waiting for a gas account 10 months on, so I haven't been able to pay anything for my gas. Since April I have complained numerous times but they say they are sorting it out. So in August I complained to the Ombudsman and they haven't sorted it out either. What a shower! I want to move my elec but they want a £30 exit fee, are they kidding? I am stuck in limbo. I want out asap.:mad:

Trash Customer Service, Complaints Department and Ombudsman.

Hi sharpj,

Thanks for your post and I understand your frustration. I'd like to try and get this matter resolved for you. Please can you email me your account details using the email address on my profile page so I can take a closer look and see what can be done.

Thanks

Leigh

spaceboy

Can I email you my account details so that you can send me a bill for the first time in over a year?