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Npower Nightmare

sharpj
sharpj Posts: 43 Forumite
Part of the Furniture 10 Posts Combo Breaker
in Energy
I switched from Scottish Power to Npower last December for both elec and gas. In Feb they created an elec account, so I can pay by direct debit each month, but I am still waiting for a gas account 10 months on, so I haven't been able to pay anything for my gas. Since April I have complained numerous times but they say they are sorting it out. So in August I complained to the Ombudsman and they haven't sorted it out either. What a shower! I want to move my elec but they want a £30 exit fee, are they kidding? I am stuck in limbo. I want out asap.:mad:

Trash Customer Service, Complaints Department and Ombudsman.

Comments

  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    sharpj wrote: »
    I switched from Scottish Power to Npower last December for both elec and gas. In Feb they created an elec account, so I can pay by direct debit each month, but I am still waiting for a gas account 10 months on, so I haven't been able to pay anything for my gas. Since April I have complained numerous times but they say they are sorting it out. So in August I complained to the Ombudsman and they haven't sorted it out either. What a shower! I want to move my elec but they want a £30 exit fee, are they kidding? I am stuck in limbo. I want out asap.:mad:

    Trash Customer Service, Complaints Department and Ombudsman.



    Hi sharpj,

    Thanks for your post and I understand your frustration. I'd like to try and get this matter resolved for you. Please can you email me your account details using the email address on my profile page so I can take a closer look and see what can be done.

    Thanks

    Leigh :)
    “Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
  • spaceboy
    spaceboy Posts: 1,909 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Can I email you my account details so that you can send me a bill for the first time in over a year?
This discussion has been closed.
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