Misrepresentation Act 1967

RobGuggle

jacques_chirac wrote: »

It starts off fine, but then you go off at a tangent. See if they will accept a review along the lines of 'Initially seemed very comfortable but after a few months developed permanent dips that have now rendered it unusable. I would not buy this mattress again'.

(If you are looking at a John Lewis mattress have a look at ebay. There are a few business sellers that sell them at considerably lower than JL do. The seller I bought from is called 'magicra', but they don't have anything listed at the mo.)

Ah, thanks for the tip ! Will be scouring ebay

RobGuggle

heart_free wrote: »

I don't understand why consumers think they have a right to have their bad reviews published on a retailers website.

However, a sign of a good business is when they publish all reviews both good and bad, and respond to these in a manner that is transparent, fair and addresses the issues raised. By doing this a company can turn a disgruntled consumer into a loyal, repeat customer.

I think the 2nd paragraph answer the first one. I've used three separate review sites now to leave my feedback for this company, i've also written about my experiences on several forums and actively discouraged a friend from ever considering buying from this company and will continue to do so. I'm sure i will cost them more than the cost of replacing my faulty mattress as well as damaging their reputation (if they had one).

Had they simply said, no problem, we can see from the photos there is a problem here, we'll get the faulty one replaced as quickly as we can, i'd probably be raving about their customer service, writing and saying positive things about them.

I don't get how companies can't see this.