scottish power stitch up

lockwoodbeck

Hi i have been trying for days to get a new fixed deal with scottish power. As i am a customer with them already but every time i phone up i get put in a two to three hour que so i phoned and said i was a new customer applying for a new deal and hey guess what they answered in three minutes.Then i was told they could not help because they only dealt with new customers and gave me the phone number i had already tried. So as i have an online account i tried to do it online goes through all the questions to change my deal only to find no deals displayed on the final page screen. so i applies online as a new customer and the deals are all there even asking for my bank details which i cant give as i am already a customer with them. The point is they are screwing there exsisting customers to get new customers onboard any body else had these problems. I will certainly be taking this up with my M P and also them as well SO MUCH FOR CAMERON, CALL ME DAVE, WERE ALL IN THIS TOGETHER, TELLING US TO JUST SWITCH PROVIDER

keith1950

scottish power stitch up
Hi i have been trying for days to get a new fixed deal with scottish power. As i am a customer with them already but every time i phone up i get put in a two to three hour que

Hi, have you tried 8am or 6.30pm ? I have never had to wait more than a couple of minutes at the start and end of the day.

You used to be able to switch via their website but this has disappeared during the last couple of years.

Their old website was definitely more user friendly than the current one.

LesU

I switched yesterday using their web site only. They have upgraded their web-site from last week when the application was a shambles. It was asking for meter readings but didn't know about E7 and just sent an e-mail back to some overworked employee to process manually.

Yesterday when I clicked on 'change my service', it took me to their standard meter reading input page. After I entered the readings my annual consumption was calculated and then the page showed all of the products to choose from and the relative cost based on my consumption. It also worked out my new DD for each product. I selected the March 2015 fixed. Clicked on a few boxes to confirm acceptance of conditions and it was done. I received a confirmation e-mail for the meter readings and my on-line account shows I'm on the new tariff. The site was a little slow in places, I'm assuming it's getting a lot of traffic at the moment.
Try again, it may be working this time. Of course there may be other reasons it can't work for you, but it is working for some people.

sillygoose

LesU wrote: »

I switched yesterday using their web site only. They have upgraded their web-site from last week when the application was a shambles. It was asking for meter readings but didn't know about E7 and just sent an e-mail back to some overworked employee to process manually.

Yesterday when I clicked on 'change my service', it took me to their standard meter reading input page. After I entered the readings my annual consumption was calculated and then the page showed all of the products to choose from and the relative cost based on my consumption. It also worked out my new DD for each product. I selected the March 2015 fixed. Clicked on a few boxes to confirm acceptance of conditions and it was done. I received a confirmation e-mail for the meter readings and my on-line account shows I'm on the new tariff. The site was a little slow in places, I'm assuming it's getting a lot of traffic at the moment.
Try again, it may be working this time. Of course there may be other reasons it can't work for you, but it is working for some people.

Ditto... exactly how it went for me too. My online account didn't show the new tariff until later the next day but as I did it on a weekend I assume someone has to OK it. 'latest activity' on account overview screen did show a quote as accepted at the time though.

A few times I have tried to access the SP site its been so overloaded its defaulted to showing the foreign parent companies site instead!

Bluebirdman_of_Alcathays

Of course the failings with a Spanish energy supplier's telephony system is David Cameron's fault!

hufc2002

I am also an existing customer and when I called them last Wednesday to move to the March 2015 Fixed deal I used the 'call me back option' and sure enough they called me back in approx 1hr 30mins which is what they stated.

I have now switched to the fixed deal however when I log in it is still showing that I am on Online Energy Saver 4. How long does it take to process?