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npower - online site not showing bill - should I complain?
We were supplosed to get a bill around the 11th October but it is not showing so I cannot tell how much we are using. The site doesnt really seem to work very well , I have supplied several meter readings in the last month yet it doesnt update to tell me anything meaningful. It just tells me the next bull date is in April.
What should I do? I feel like complaining to Ofgen as the bills part of their website has not been working for far too long.
What should I do? I feel like complaining to Ofgen as the bills part of their website has not been working for far too long.
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Comments
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Lodge a complaint with nPower obviously.0
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Their website is forever down. They really are inept buffoons, in fact they are ineligible to work for Billy Smarts Circus because they are too "clown-like".
You may never receive a bill if you're lucky.0 -
We were supplosed to get a bill around the 11th October but it is not showing so I cannot tell how much we are using. The site doesnt really seem to work very well , I have supplied several meter readings in the last month yet it doesnt update to tell me anything meaningful. It just tells me the next bull date is in April.
What should I do? I feel like complaining to Ofgen as the bills part of their website has not been working for far too long.
Hello spaceboy,
If you want to send your account details on an email to the address on my profile page I can have a look into this for you.
Thanks
Carmel
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0 -
Good luck! I've been waiting since 8th Aug. Even got a complaint. after 4 weeks and no contact and no answer I've left Npower0
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look at your previous bills and how the readings are converted into kwh,,, then manually track your reading month to month and that should give a good idea of what you are using..0
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Totally get you. Their website is ridiculous.0
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