Avoid British Gas!!!!!

barncopxx

SilverScooby wrote: »

I've just wasted half an hour on the phone to British Gas and finally they've sorted me out. The people on the main number couldn't do this so I had to call in again to the House number 0845 600 5001 option 2

I'd gone onto Click Energy 2 a few months back -

But checking my bill online I've discovered that when the ordinary price dropped, I'd been taken OFF Click Energy 2 onto the ordinary tariff again - so my price went UP!

Anyone else on click energy - worth checking your bill as I expect they may have done this to everyone automatically!

Yep - that's EXACTLY what has happened to me.
:mad: Also, I have paid £37 per month DD for BG electric for the last 12 months, and I ended up AFTER winter with a credit of £100. So they refunded £95 back into my bank and reduced my monthly DD to £30 - so far so good. But I have now received a letter saying that my new electric DD from June is to be £55 !!!!!!!!!!!!!!:mad: Can you believe it! I obviously phoned them spitting feathers and was told that my usage had been looked at and that's waht I've got to pay to keep up with bills!!!!! I explained about the refund and subsequent lowering of DD but the totally useless call person just reiterated that that was my new assessment and if I am not happy with it I will have to cancel DD and pay by quarterly cheque and go onto higher prices:mad: :mad: :mad: :mad: :mad: I also said asked why I had been taken off click energy and put onto highest tariff and was told I had never been on click energy!!!!!!!!!!!!!!!! I actually read out my last bill to her which says in bold "CLICK ENERGY TARIFF" and confirmed the click energy prices but she still insisted that i wasn't on it! Absolutely unbelievable:mad: :mad: I was promised a call back by a manager within 48 hours - THAT hasn't happened either. Surfice to say I have applied to change supplier. Interesting to note is this comment about British Gas on Energywatch's complaint page.....http://www.energywatch.org.uk/help_and_advice/how_we_can_help/make_a_complaint/index.asp