Complaint about estate agent

jacobtheamish

ScubaDiver wrote: »

Our solicitor did inform EA of dates but they weren't aware of them.

That's more a courtesy than anything else, the EA's don't have any role in the legal process in a property transaction. If the buyer or his/her solicitor has failed to follow through on a promise, its not the EA's fault and not their responsibility to chase the buyer to sign contracts etc. Bare in mind, until exchange of contracts, no one is legally responsible with committing to any dates, they can only be taken on face value

hazyjo

Many EAs will write something like that into their contract so that if they feel the need to ask someone for ID, they have can get it. Some of us have been offended by being asked before (not me, but plenty of posts on here about it) (along with things like 'proof of deposit' as it's got naff all to do with them.

Some will do it as a way to 'verify clients' - they think in their selling spiel to vendors that it'll be more appealing. They make all these claims about weeding out timewasters, only accepting offers from genuine people... of course, it really amounts to nothing, but there you go.

As above, can't see anything that entitles you to request a reduction in fees.

Jx

Conrad

OP you will certainly loose your case in a small claims court hearing as the contract was to introduce a purchaser to a seller where the transaction completes in full.
No contract is going to specify time frames or the minucae of everything that can occur in a sale (it would run to hundreds of pages!).

What you describe are fairly typical comings and goings in a sales process and certainly not something you ought to be relying on in order to get a discount.