MSE News: Rogue letting agents face Government crackdown

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"Letting and property management agents will be forced to join a redress scheme and sign up to a tenants' charter..."
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Rogue letting agents face Government crackdown

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Rogue letting agents face Government crackdown

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One case, I negotiated for the letting agent to handle the deposit, because having an independent third party is mostly why I use an agent for, so everything is above board and recorded, none of that who said what business.
The tenants left things in a mess, and the agent just says I didn't pay for management, so tough, they don't want to lift a finger, when the deposit is with the DPS in their name!
Landlords are free to shop around. Tenants get whatever letting agent the landlord has chosen. They are also usually wealthier and therefore can more easily cope with any financial losses (a few hundred pounds should be an inconvenience for a landlord, but it could mean a tenant can't afford to feed themselves properly).
That's not to say letting agents should be allowed to scam landlords, but tenants should be the priority.