Problem with Microsoft Office 2010

Thebestmumalive

I am having a problem with my Word and Excel documents. Two or three times a day they just crash for no apparent reason. I have tried a completely new install a couple of times but that hasn't worked. This has been happening for a couple of months now.

My PC runs on MS Vista.

Nothing else seems to be affected. I've run virus scans but there is nothing wrong there.

Can anyone help with this? I'm learning to save very frequently, but it still catches me out.

NiftyDigits

Band name and model number of PC? How much RAM is installed?

Thebestmumalive

Dell XPS430. Ram is 4GB

macman

Using Autosave in the meantime?
http://office.microsoft.com/en-gb/word-help/help-protect-your-files-in-case-of-a-crash-HP010354296.aspx

NiftyDigits

Seems people are having problems with Add-Ins

Thebestmumalive

Thanks for finding that. I've now tried the suggestions in that guide and we'll see what happens - and I will let you know.

Thebestmumalive

Oh no, it didn't work. As soon as I posted that Word crashed again!

NiftyDigits

Did you uninstall all and any other versions, including Trials, before installing 2010?

Thebestmumalive

To be honest I can't remember. This hasn't always been a problem with Office 2010 though, when I first had it, it worked fine. I don't know what has changed.

dazanteney4

Try this - http://support.microsoft.com/kb/921541/en-us?p=1

Thebestmumalive

Thanks for that. I will give it a go later and report back again.