parking eye charge notice

glassy2010

hi there today my wife received a parking charge notice from parking eye

Parking charge amount due £70
payment to be made within 28 days of issue date :08/11/2013
this parking charge is discounted to £40 if paid within 14 days of the date of issue: 25/10/2013

her time in carpark was 1 hour 19 mins
arrived 3/10/2013 16:55:58
departure time 03/10/2013 18:15:39

on the 03 october 2013 the vehicle ******* entered the wansbeck general hospital car park at 16:55:58 and departure at 03/10/2013 18:15:39.

the signage which is clearly displayed at the enterence to and throughout the car park, states that this is private land, the car park is managed by parking eye ltd,and parking tariffs apply or a parking charge will be incurred, along with other terms and conditions of the car park by which those who park agree to be bound.

by either not purchasing the appropriate parking time or by remaining at the car park for longer than permitted, in accordance with the terms and conditions set out in the signage, the parking charge is now payable to parking eye ltd (as the creditor).

you are notified under paragraph 9(2)(b) of shcedule 4 of the protection of freedoms act 2012 that the driver of the motor vehicle is required to pay this parking charge in full. as we do not know the drivers name or current postal address ,if you were not the named driver at the time, you should tell us their name and current postal address of the driver and pass this notice to them.

you are warned that if after 29 days from the date given (which is presumed to be the second working day after the date issued), the parking charge has not been paid in full and we do not know both the name and current address of the driver we have the right to recover any unpaid part of the parking charge from you.this warning is given to you under paragraph 9(2)(f) of schedule 4 of the protection of freedoms act 2012 and is subject to our complying with the applicable conditions under schedule 4 of that act.

should you provide an incorrect address for service, we will persue you for any parking charge amount that remains unpaid.

should you identify someone, who denies they were the driver, we will persue you for any parking charge amount that remains unpaid


1. it dosen't state what the charge is for eg. none payment or staying over the allotted time

2. my girlfriend who owns the car was at an appointment and payed £2.40 in parking charges but didnt keep the reciept

3. how do i go about proving that she payed?

4.just a thought what devices do they have incase she maybe hit the wrong button while putting her reg plate into the machine (she insists she did it correctly)

Coupon-mad

She probably did make a typo with the car reg. This is a private firm and they couldn't care less I suspect - but we can beat them at appeal.

You must NOT ignore PE as they are litigious against ignorers. So the registered keeper should appeal now you have this letter, NOT naming the driver nor implying who it was. Talk about it in these terms:


Dear PE,

'The driver did pay £2.40 and display, but the P&D ticket was obviously discarded at the time since the driver had no idea you were going to send this letter. I require you to check your records for payments made around xpm that day as I am sure there must be a non-matched car registration very similar to mine. This will be the payment made by the driver.

If you should reject this appeal I will require a POPLA code because clearly you have made no loss, as the driver paid and displayed. The payment will be in your system so I trust you can find it and cancel this charge without me having to resort to POPLA and a complaint to Hospital Management.'


You can do this online now, see the PE ticket. Let us know the response in due course, they'll have 35 days to respond.

glassy2010

thanks ill get her to do it now ill keep you posted

Stroma

It's important to do this now, as you have identified yourself on a public forum where parking eye pay employees to monitor the website. See my signature below

glassy2010

Coupon-mad wrote: »

She probably did make a typo with the car reg. This is a private firm and they couldn't care less I suspect - but we can beat them at appeal.

You must NOT ignore PE as they are litigious against ignorers. So the registered keeper should appeal now you have this letter, NOT naming the driver nor implying who it was. Talk about it in these terms:


Dear PE,

'The driver did pay £2.40 and display, but the P&D ticket was obviously discarded at the time since the driver had no idea you were going to send this letter. I require you to check your records for payments made around xpm that day as I am sure there must be a non-matched car registration very similar to mine. This will be the payment made by the driver.

If you should reject this appeal I will require a POPLA code because clearly you have made no loss, as the driver paid and displayed. The payment will be in your system so I trust you can find it and cancel this charge without me having to resort to POPLA and a complaint to Hospital Management.'


You can do this online now, see the PE ticket. Let us know the response in due course, they'll have 35 days to respond.

hi again i made an appeal with some help from you guys and received this.



dear sir/madam,

thank you for your correspondence in relation to the parking charge incurred on ##/##/## at ##:## at the ######car-park.

we are writing to advise you that your recent appeal has been referred for further information.

you have stated that you were not the driver of the vehicle at the date and time of the breach of terms and conditions of the car-park, but you have not indicated who was.

you have already been notified that under section 9(2)(b) of schedule 4 of the protection of freedoms act 2012 that the driver of the motor vehicle is required to pay this parking charge in full. as we do not know the drivers name or current postal address ,if you were not the driver at the time, you should tell us the name and current postal address.

you are warned that if , after 29 days from the date given (wich is presumed to be the second working day after the date issued) the parking charge has not bee paid in full and we do not know tboth the name and current address of the driver, we have the right to recover any unpaid part of the charge from you, the registered keeper. this warning is given to you under paragraph 9(2)(f) of schedule 4 of the protection of freedoms act 2012 and is subject to our complying with the applicable conditions under schedule 4 of that act.

this parking charge has been placed on hold for 14 days in order for you to provide additional/further evidence.

alternatively, payment can be made by telephoning our offices on ######## or by visiting ###### or by posting a cheque or postal order to the address detailed below

if this charge has been paid and you choose to provide further evidence , please forward it to us for consideration

yours faithfully parkingeye team

what do i do now

Coupon-mad

what do i do now

Email them again using the PE online appeal site and refer to that letter and say:


Re your letter dated xxxxxx re PCN number xxxxxxxxx.

I find your response unjustified, unhelpful and misleading and we will be complaining to the Hospital. Your letter says 'if you were not the driver at the time, you should tell us the name and current postal address' which misstates the position as a parking company is only allowed to 'invite' a registered keeper to name the driver. There is no 'should' about it, I am certainly not obliged to name the driver and as keeper I am perfectly entitled to my POPLA code, so send it by return or cancel this charge without further stalling.

I also note that you have completely failed to address the appeal point raised. I remind you that in my challenge I asked you to check your records for payments made around the same time of day as I am sure there must be a non-matched car registration very similar to mine. This will be the payment made by the driver; we assume there may well have been a simple typo. You are of course required under contract law to mitigate any 'loss' and yet you have made no attempt to locate the payment made by the driver nor to tell me the outcome of this simple check. Of course you have made no 'loss' at all flowing from this parking incident and that will be one of many appeal points I will put in my POPLA appeal if you do not cancel this spurious charge forthwith.




...and complain to the Hospital now! Start by finding the phone number of the PALS office which deals with Hospital complaints.

glassy2010

Coupon-mad wrote: »

Email them again using the PE online appeal site and refer to that letter and say:


Re your letter dated xxxxxx re PCN number xxxxxxxxx.

I find your response unjustified, unhelpful and misleading and we will be complaining to the Hospital. Your letter says 'if you were not the driver at the time, you should tell us the name and current postal address' which misstates the position as a parking company is only allowed to 'invite' a registered keeper to name the driver. There is no 'should' about it, I am certainly not obliged to name the driver and as keeper I am perfectly entitled to my POPLA code, so send it by return or cancel this charge without further stalling.

I also note that you have completely failed to address the appeal point raised. I remind you that in my challenge I asked you to check your records for payments made around the same time of day as I am sure there must be a non-matched car registration very similar to mine. This will be the payment made by the driver; we assume there may well have been a simple typo. You are of course required under contract law to mitigate any 'loss' and yet you have made no attempt to locate the payment made by the driver nor to tell me the outcome of this simple check. Of course you have made no 'loss' at all flowing from this parking incident and that will be one of many appeal points I will put in my POPLA appeal if you do not cancel this spurious charge forthwith.




...and complain to the Hospital now! Start by finding the phone number of the PALS office which deals with Hospital complaints.

hi again replied as to your letter above and have now recived.

reference: parking charge notice- ******/******

dear sir / madame,

thank you for your correspondence in relation to the parking charge incurred on ** ******* 20** at **:**, at ********* carpark

we are writing to advise you that you have not provided the details required under scedule 4 of the protection of freedoms act 2012

you have stated that you were not the driver of the vehicle at the date and time of the breach of terms and conditions of the car-park, but you have not indicated who was.

you have already been notified that under section 9(2)(b) of schedule 4 of the protection of freedoms act 2012 that the driver of the motor vehicle is required to pay this parking charge in full. as we do not know the drivers name or current postal address ,if you were not the driver at the time, you should tell us the name and current postal address.

you are again warned that if , after 29 days from the date given (which is presumed to be the second working day after the date issued) the parking charge has not bee paid in full and we do not know both the name and current address of the driver, we have the right to recover any unpaid part of the charge from you, the registered keeper. this warning is given to you under paragraph 9(2)(f) of schedule 4 of the protection of freedoms act 2012 and is subject to our complying with the applicable conditions under schedule 4 of that act.

this parking charge has been placed on hold for 14 days in order for you to provide these details

alternatively, payment can be made by telephoning our offices on ######## or by visiting ###### or by posting a cheque or postal order to the address detailed below

if this charge has been paid and you choose to provide further evidence relating to your appeal please forward this to us for consideration

yours faithfully.

parking eye

again i never told them who was driving and again they havent given me a popla code thanx in advance for your help

Stroma

I would put a complaint into the dvla and bpa on this, they are deliberately being obstructive, they have rejected your appeal they must supply a popla code.

I would write again


Hello Parking Eye

Thank you for your response dated xxxxx, I note those details, and remind you that you are using the Protection of Freedoms Act 2012 and the BPA Code of Practice to issue your invoices .

So as you subscribe to abide by both, now I am sure you don't need me to state which parts you are in breach of, because as a parking company you know your obligations!

Now I ask you either to uphold the appeal or supply a popla verification code, this is the third time you are being asked this, you are being deliberately obstructive, and if you instigate any small claims they will defended fully, and your obvious refusal to allow dispute resolution before any claim.

Now make a decision, as I grow tired of asking you !

Guys_Dad

Dear Parking Eye,

As you are not willing to check your records, then I am quite happy to take it to the next stage.

My appeal point is that a ticket was purchased - regrettably long since destroyed - and it is possible that an incorrect registration number was input.

If you are unwilling to accept this appeal point and cancel the ticket, then please send me a POPLA code in order that I can appeal to them on the grounds that no loss was incurred by you or the landowner as a ticket was purchased and the amount you are demanding exceeds any genuine losses either you or the landowner have incurred.

Yours faithfully,




Keeper

glassy2010

Stroma wrote: »

I would put a complaint into the dvla and bpa on this, they are deliberately being obstructive, they have rejected your appeal they must supply a popla code.

how do i go about a dvla and bpa complaint?

Coupon-mad

Covered in two sticky threads:

https://forums.moneysavingexpert.com/discussion/4766249

https://forums.moneysavingexpert.com/discussion/4816822

HTH