EDF - Credit Balance & Proposed Payment Increase

VSynth

I am in the opposite situation,account has been in debit because they were undercharging.

They increased the payments to £80 a month for a couple of months.

The account is still in debit by £250 and they have reduced the payment to £50.

Looks like they don't want the money!

jrawle

I have this issue with EDF maybe twice each year. My account is in plenty of credit, plus their prediction of my annual usage matches my direct debit quite well, yet they propose a large increase in the direct debit, sometimes even stating it's to cover my "debt", despite the fact my account has always been in credit. Each time, I contact customer services via the e-mail form from my online account, and they cancel the change in the direct debit.

Then the most recent time, my direct debit seemed to be working well and was just about going to cover my predicted usage, when they proposed a massive reduction in the amount! The very same letter had a diagram explaining how the DD is supposed to be the same throughout the year, with credit building up in the summer, yet the way they put it into practice doesn't match that. Once again, I contacted them and kept the DD amount I had before.

However, this month they failed to take a DD at all due to a fault with their system. So now my account will go into a debit balance. So I'll probably let them adjust the amount to rectify that.

jrawle

bfgun wrote: »

Yet a Which? report found that 9 out of 10 accountants couldn't work out the cheapest?

Seems primary school education has increased dramatically or maybe says little about acountants

I never understand all the fuss about finding the cheapest supplier. The maths is extremely simple, the difficulty is there are many dozens of tariffs and calculating the cost of all of them would be long-winded. But the point is you don't need to do that. Just go to a site such as uswitch or Energy Helpline, put in how much you use, and it'll tell the you cheapest. The latter even has a phoneline for people who aren't online for any reason. Why do you need to calculate anything else? The large number of tariffs means that there will be something that suits most people's usage patterns. The government's idea of reducing the number of tariffs (supported short-sightedly by MSE Martin and others) just has the effect removing what was some people's best deal. You'll still need to use the same comparison sites to compare everything, it's just that they'll find worse deals for many people.

So go and use a comparison site. The only maths you need is to know that the new annual cost is lower than the old one. Oh, you don't even need to know that as the sites tell you that too.

Bark01

bfgun wrote: »

When are we going to get transparency and know exactly who is the cheapest provider out there without having to be a maths genius?

Can we put this maths genius thing to bed…

Ask yourself 8 simple questions then go to comparison website and fill it out.

1. What’s your post code
2. Are you single fuel or dual fuel
3. What meter do you have
4. How do you pay now
5. How do you want to pay in the future
6. What’s your current tariff
7. What’s your estimated annual consumption (it’s on every bill)
8. Pick a product from the list. The ones at the top are the cheapest.

You don’t need to do any maths.

thriftylass

I had no problem with EDF so far regarding DD settings. Just phone them up. We are not big users so ran up a credit of £160 over the summer while paying £65/month. After a review of our usage they volunteered to put it down to £54. That plus the credit will get us through the winter. just changed to another fixed tariff with them that automatically came with a monthly DD of £80, so I just phoned them and had it put back to £54.