6 hours refund ?

50Twuncle

I ordered 4 new tyres from Halfords (I know !!) at 9am this morning to be fitted on Friday and now wish to cancel this order - the reason being that my car dealers suddenly had a change of heart and have offered to replace them FOC !!

I have emailed my local branch of Halfords to cancel the order and to request a refund of my £257 paid by Visa - email read - reply ziltch ...

I assume that they have to refund my money in full ?

Their T&C give me up until the day before (ie tomorrow) to cancel with no charge - after that, it is discretionary - but could be no refund..

[Deleted User]

50Twuncle wrote: »

I ordered 4 new tyres from Halfords (I know !!) at 9am this morning and now wish to cancel this order - the reason being that my car dealers suddenly had a change of heart and have offered to replace them FOC !!

I have emailed my local branch of Halfords to cancel the order and to request a refund of my £257 paid by Visa - email read - reply ziltch ...

I assume that they have to refund my money in full ?

You'd probably be better off asking this on the Consumer Rights board.

Btw, who's the dealer supplying & fitting new tyres FoC? My car could do with some new ones and if I could get them for free ... well isn't that what MSE is all about?

50Twuncle

Starline wrote: »

You'd probably be better off asking this on the Consumer Rights board.

Btw, who's the dealer supplying & fitting new tyres FoC? My car could do with some new ones and if I could get them for free ... well isn't that what MSE is all about?

Thanks - done it !!

[Deleted User]

50Twuncle wrote: »

Thanks - done it !!

Since you've now added this bit to your OP

50Twuncle wrote: »

Their T&C give me up until the day before (ie tomorrow) to cancel with no charge - after that, it is discretionary - but could be no refund..

I am able to answer your original question here, which was:

50Twuncle wrote: »

I assume that they have to refund my money in full ?

Yes

50Twuncle

Starline wrote: »

Since you've now added this bit to your OP


I am able to answer your original question here, which was:


Yes

Thanks - I called in to my local branch yesterday and cancelled in person - I received an email from HQ confirming - refund within 3 days - so no problems
Thanks for your help....

Prothet_of_Doom

Starline wrote: »

You'd probably be better off asking this on the Consumer Rights board.

Btw, who's the dealer supplying & fitting new tyres FoC? My car could do with some new ones and if I could get them for free ... well isn't that what MSE is all about?

I assume they failed to check the tracking in a previous service ?

50Twuncle

Prothet_of_Doom wrote: »

I assume they failed to check the tracking in a previous service ?

No - it appears that the tyres themselves were faulty (possibly due to poor storage in the 12 months between being manufactured and fitted to my car)....