Warranty query on auction purchases

hollydays

In order to bid, I imagine you signed up to some terms and conditions

hollydays

dwainpipe wrote: »

I recently bought a ex-display fridge via an auction (not eBay but a really auction house).

I have a receipt that shows model number, amount paid etc. what it doesn't show is anything like 'sold as seen' or 'no warranty offered or inferred'


When I got it home there is a crushed pipe that means the ice maker won't work. I thought I could replace the pipe so contacted the manufacturer to get the part. They sent out an engineer (free of charge) who said the whole door would need to be replaced as the pipe is moulded into the door. He said he would order it.


Next the manufacturer asked for a copy of my proof of purchase, which I sent.


I then got a call saying they would not replace the door as I'd bought the item subject to the terms and conditions of the auction house that said 'sold as seen' or 'no warranty offered or inferred'.



Is this true or what steps could I take?


The fridge was ex display with scratches etc but was first owner as all the packaging materials was still fully in place. So it was not second hand.


I think that where I bought a new item from (high street or auction) should make no difference to the manufacturer warranty as the retailer has still paid the manufacturer regardless of what the retailer then sells the item for (such as discounted or sale priced or even a very cheap price via an auction) or under any additional terms and conditions implied by the retailer.


I realise I have no comeback to the auction house but I feel the manufacturer should honour the warranty.

The fridge could have been bought from a company that's gone bust, either by a business or by a private individual , and resold at the auction. There are warehouses that sell faulty goods , no questions asked.
Although it was described as ex display, what assurances did you seek from the auction house that it had been tested. Presumably you had the opportunity to view before the auction day?

dwainpipe

Yes I viewed it before the auction but didn't notice this issue.

I'm really grateful for the view from you all. It's very useful to see another viewpoint.

I'm going to pay to get the repair done as it's still cheaper than if I'd bought the item on the high street.