We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Sky incorrectly taken direct debit has landed me with £100 overdraft charges
oscarthecat91
Posts: 1 Newbie
in Phones & TV
Hi there,
I have been having some issues with Sky. I cancelled my home phone and broadband service as of the 8th August and the last direct debit payment was taken then. I was notified that the account was closed and no more payments would be taken.
However I noticed a few days ago that Sky took a direct debit payment of £24.50 for the service incorrectly on the 9th September. The Sky service was for a student flat I rented last year and payments were taken from a joint Santander bank account with the other flatmate. This bank account was left dormant with £0 in it as of the 8th August as the last payments for all services has been taken.
As a result of Sky incorrectly taking my money the account went overdrawn which incurred a £25 unpaid item fee and £100 in unauthorised overdraft charges (£5 a day over 20 days - I didn't realise the account was overdrawn as I assumed all was well with it as all the final payments had been taken, only found out when I went into the branch to shut the account).
After an hour on the phone Sky have refunded me the incorrectly taken £24.50 and admitted their complete error in taking the money. However they have refused to pay the overdraft charges back. Santander have written off the £25 as a goodwill gesture but would not write off the £100.
Sky have passed me from pillar to post, sending emails to them and speaking to clueless customer service agents who have called be at ridiculous hours (9.30pm!!) and I am not sure what to do now.
(I'm aware I probably should have cancelled the direct debit but forgot to do this, I had been ensured that the account was shut and no more money would be taken).
I have been having some issues with Sky. I cancelled my home phone and broadband service as of the 8th August and the last direct debit payment was taken then. I was notified that the account was closed and no more payments would be taken.
However I noticed a few days ago that Sky took a direct debit payment of £24.50 for the service incorrectly on the 9th September. The Sky service was for a student flat I rented last year and payments were taken from a joint Santander bank account with the other flatmate. This bank account was left dormant with £0 in it as of the 8th August as the last payments for all services has been taken.
As a result of Sky incorrectly taking my money the account went overdrawn which incurred a £25 unpaid item fee and £100 in unauthorised overdraft charges (£5 a day over 20 days - I didn't realise the account was overdrawn as I assumed all was well with it as all the final payments had been taken, only found out when I went into the branch to shut the account).
After an hour on the phone Sky have refunded me the incorrectly taken £24.50 and admitted their complete error in taking the money. However they have refused to pay the overdraft charges back. Santander have written off the £25 as a goodwill gesture but would not write off the £100.
Sky have passed me from pillar to post, sending emails to them and speaking to clueless customer service agents who have called be at ridiculous hours (9.30pm!!) and I am not sure what to do now.
(I'm aware I probably should have cancelled the direct debit but forgot to do this, I had been ensured that the account was shut and no more money would be taken).
0
Comments
-
Ah! you should have recovered the money by invoking the direct debit guarantee.You might as well ask the Wizard of Oz to give you a big number as pay a Credit Referencing Agency for a so-called 'credit-score'0
-
ring your bank as well should be covered by the direct debit guarantee schemeSave saynoto0870.com in your favorites, and stop giving companies more £££ dialling 0870 numbers when you can dial freephones or cheaper alternatives.:j0
-
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.3K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.2K Work, Benefits & Business
- 603.9K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards