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Sky incorrectly taken direct debit has landed me with £100 overdraft charges
oscarthecat91
Posts: 1 Newbie
in Phones & TV
Hi there,
I have been having some issues with Sky. I cancelled my home phone and broadband service as of the 8th August and the last direct debit payment was taken then. I was notified that the account was closed and no more payments would be taken.
However I noticed a few days ago that Sky took a direct debit payment of £24.50 for the service incorrectly on the 9th September. The Sky service was for a student flat I rented last year and payments were taken from a joint Santander bank account with the other flatmate. This bank account was left dormant with £0 in it as of the 8th August as the last payments for all services has been taken.
As a result of Sky incorrectly taking my money the account went overdrawn which incurred a £25 unpaid item fee and £100 in unauthorised overdraft charges (£5 a day over 20 days - I didn't realise the account was overdrawn as I assumed all was well with it as all the final payments had been taken, only found out when I went into the branch to shut the account).
After an hour on the phone Sky have refunded me the incorrectly taken £24.50 and admitted their complete error in taking the money. However they have refused to pay the overdraft charges back. Santander have written off the £25 as a goodwill gesture but would not write off the £100.
Sky have passed me from pillar to post, sending emails to them and speaking to clueless customer service agents who have called be at ridiculous hours (9.30pm!!) and I am not sure what to do now.
(I'm aware I probably should have cancelled the direct debit but forgot to do this, I had been ensured that the account was shut and no more money would be taken).
I have been having some issues with Sky. I cancelled my home phone and broadband service as of the 8th August and the last direct debit payment was taken then. I was notified that the account was closed and no more payments would be taken.
However I noticed a few days ago that Sky took a direct debit payment of £24.50 for the service incorrectly on the 9th September. The Sky service was for a student flat I rented last year and payments were taken from a joint Santander bank account with the other flatmate. This bank account was left dormant with £0 in it as of the 8th August as the last payments for all services has been taken.
As a result of Sky incorrectly taking my money the account went overdrawn which incurred a £25 unpaid item fee and £100 in unauthorised overdraft charges (£5 a day over 20 days - I didn't realise the account was overdrawn as I assumed all was well with it as all the final payments had been taken, only found out when I went into the branch to shut the account).
After an hour on the phone Sky have refunded me the incorrectly taken £24.50 and admitted their complete error in taking the money. However they have refused to pay the overdraft charges back. Santander have written off the £25 as a goodwill gesture but would not write off the £100.
Sky have passed me from pillar to post, sending emails to them and speaking to clueless customer service agents who have called be at ridiculous hours (9.30pm!!) and I am not sure what to do now.
(I'm aware I probably should have cancelled the direct debit but forgot to do this, I had been ensured that the account was shut and no more money would be taken).
0
Comments
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Ah! you should have recovered the money by invoking the direct debit guarantee.You might as well ask the Wizard of Oz to give you a big number as pay a Credit Referencing Agency for a so-called 'credit-score'0
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ring your bank as well should be covered by the direct debit guarantee schemeSave saynoto0870.com in your favorites, and stop giving companies more £££ dialling 0870 numbers when you can dial freephones or cheaper alternatives.:j0
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