Vodafone very unhappy customer

amhpjh

Need advise re new mobile obtained on contract.Not sure length of contract as advised verbally when speaking to the vodafone team in August. I did not write this down and cannot find details of the length of contract in the agreement emailed to me-this just states for the minimum period.
Mobile delivered 5/8/13 and I pay £17.99 per month for this service. Direct debit payments made for August and September and will be made for this month shortly. Since receiving mobile not been able to access the internet which is included as part of the package. Telephoned and emailed vodafone for the last two months regarding this problem but still have no access. The latest fix was a new SIM which they sent to me on 3 October 2013. The notice sent with the SIM states "UPGRADES WITH SIM - thank you for opting to upgrade your phone(s) and extending your airtime agreement with us" I did not opt for this updgrade - this was sent to me in order for me to connect to the internet. inserted SIM and since that time I have had no service on the mobile. Spoken to and emailed vodafone and received instructions to update settings but
still no service.Latest correspondence with Rachel Ellis, Account manager,on 8/10/13,not yet received a reply. In correspondence with them now for over two months with still no reslotuion to the problem
Has anyone had any issues like this with vodafone or know if I have justification in cancelling this contract without any penalties.

Fruit_and_Nut_Case

Best if you post on the Mobile Phone Board, not here on the Credit Cards Board.

Vodafone

Hi amhpjh,

Thanks for making me aware of your concerns.

If you'd like me to get things looked into further could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK