OTB deposit and monies paid = a contract?

starcloud

Voyager2002 wrote: »

Have you actually asked them whether they could transfer you to another holiday, perhaps for an additional fee?

As an aside, personally I would have no worries at all about going to Sharm: the trouble is a good long way away and the security is excellent.

They said they cannot for any fee I would need to cancel and rebook.

Easyjet have a policy, at this time, where they could change my flights only 48hrs prior to departure to another available destination and if there is a difference to pay then you need to pay it.

On the OTB site it says this about not paying the balance:

Balance due date is xxx

Please ensure you have paid your remaining balance no later than this date. Any failure to pay this balance on time may result in the cancellation of your booking at a loss of all monies paid. To make a 100% secure payment towards your holiday at any time please visit Manage Your Booking

Loss of all monies paid = better than this + £60.

I just don't see why I need to pay the fee at this point. I have paid for my flight part of this booking and I know the rest is for the hotel which they only pay the balance on after the total monies due date.

Anyone had experience with OTB on issues like this?

Voyager2002

starcloud wrote: »

They said they cannot for any fee I would need to cancel and rebook.

And if you cancel (paying their fees) and rebook, is some or all of the money you have paid put towards the new holiday?

starcloud

Voyager2002 wrote: »

And if you cancel (paying their fees) and rebook, is some or all of the money you have paid put towards the new holiday?

I will ask them. Would you think this is likely?

jackieblack

starcloud wrote: »

However, if I want to cancel it asks for another £30 per person. Why do I need to pay this? I read on their T&C's that if I do not pay the remainder in time then my holiday will be lost so is there some contractual obligation for me to throw another £60 down the drain?

It seems to be an admin fee. You agreed to the t&c when you you made your booking.

https://www.onthebeach.co.uk/popups/terms_of_business
1. All bookings are made subject to both OTB's terms below and the specific booking conditions of your relevant Travel Supplier(s). It is your responsibility to ensure that you have read, understood and agree both prior to booking.



5 Changes and Cancellations

5.1 Should you wish to amend or cancel your booking, confirmation must be received in writing from the lead named passenger. Any such request will not take effect until received by us. For further details on how to cancel your booking please visit the FAQ and "Manage Your Booking" section of our website.
5.2 Charges may be levied by the Travel Supplier or other supplier and you will be advised of these. In addition, OTB will also charge a fee. Details of cancellation charges are set out below.
5.2.1 Cancellations more than 28 days from departure date will result in a loss of deposit. Any charges over this amount levied by the suppliers and our service fees of £30pp must also be paid. From time to time as a special offer the deposit on a reservation may be lower than the standard amount of £100 to £150 per person or the full cost of your no-frills or scheduled flights where selected (see deposit payments section). If such bookings are cancelled before the standard deposit amount has been paid you will still be liable for the difference between the standard deposit amount and the amount you have paid.
5.2.2 Cancellations 28 days or less from the departure date will result in a loss of deposit. Any charges over this amount levied by the suppliers and our service fees of £150 per booking must also be paid. Within this period, all flight bookings are non-refundable and cancellation will result in the loss of all flight monies paid.


5.5 Cancellation and Amendment Charges
5.5.1 Travel Supplier's charge + £30.00 per person (if 28 days or more before departure)
5.5.2 Travel Supplier's charge + £150.00 per booking (if within 28 days of departure)
5.5.3 In flight extra requests after booking confirmed: Travel Supplier's charge + £30.00 per request
5.5.4 Pre-booking airline seats after confirmed booking: Travel Supplier's charge + £30.00
5.5.5 Ticket delivery fee (for those departing between 21 - 14 days from date of booking): £15.00 per person
5.5.6 Change of hotel: Cancellation of original hotel + difference (if any) in cost of hotels + £80.00 administration fee
5.5.7 Change of title, initial, first name or surname once booking made: Travel Supplier's charge plus £30.00 per person
5.5.8 In-flight meals after booking confirmed: Travel Supplier's charge plus £30.00 per request
5.5.9 Credit and Debit card charges are non-refundable on cancellation

richardw

Have you got an easyJet booking reference where you can log in to the easyJet website and manage your booking?

starcloud

richardw wrote: »

Have you got an easyJet booking reference where you can log in to the easyJet website and manage your booking?

Yes I have

richardw

Log in and see if you can start to change the destination or if it refers you to travel agent.
I suspect your flights might already be paid for in full.
If the flight destination can be changed, I'd just pay OTB to cancel the other elements of the holiday and sort somewhere else out for a holiday.

starcloud

richardw wrote: »

Log in and see if you can start to change the destination or if it refers you to travel agent.
I suspect your flights might already be paid for in full.
If the flight destination can be changed, I'd just pay OTB to cancel the other elements of the holiday and sort somewhere else out for a holiday.

Yes but can they still cancel the booking even though it has already been paid in full?

Also, there does not seem to be any drop down menus or options to change the flight.

Archergirl

I know you said you don't want to go to SSH because you would be anxious, but I think it's far more hassle trying to cancel than to go. We are going to Dahab in Nov and looking forward to it.

mgdavid

Archergirl wrote: »

I know you said you don't want to go to SSH because you would be anxious, but I think it's far more hassle trying to cancel than to go. We are going to Dahab in Nov and looking forward to it.

+1 this; we just booked a few days ago for a week in Sharm this side of Christmas. I reckon you're safer there than any night in London or even crossing the road...