Euronics and Blomberg customer service

scottbroad

Has anybody managed to get any customer service response from the above organisations? Emails are apparently just ignored.

I bought a Blomberg fridge/freezer 3 weeks ago and it is driving me mad. When running it makes a noise like a strangled cat. The dealer says it is just the gas, but is this right? Has anyone else experienced similar noise?

Myser

Did you plug the fridge/freezer in straight away or allow a good few hours after delivery before plugging it in?

scottbroad

the dealers delivery people positioned it and switched it on ...

1966Metro

They did reply to my email but refused to do anything about our local Euronics shop ripping off my Aunt because "as a buying group all our members are independentelectrical retailers in their own right and as such we have no influence overtheir selling policies. I have on this occasion looked into this but unfortunatelyEuronics are unable to intervene as the contract is with the shop directly."

anotherbaldrick

Euronics did not come out well in the recent Which complaints service survey 2/12 but better than John Lewis.

katejo

I bought a Blomberg fridge freezer and washing machine from Euronics nearly 18 months ago and have found them ok so far. I did have to get a replacement salad tray a short while ago as a part snapped off mine. They foolishly posted a replacement without enough packaging and it broke in the post but they replaced it. I also had a problem with the fridge bulb but someone came out and sorted it. I found the staff in the Euronics shop pretty helpful.

muckybutt

anotherbaldrick wrote: »

Euronics did not come out well in the recent Which complaints service survey 2/12 but better than John Lewis.

I wouldn't recommend John Lewis to anyone after my recent episode with an order I placed with them - utterly useless and unprofessional service !