Cancelling CPA with HSBC

srich · 14 October 2013 at 12:44PM

Hi All

I need to cancel a CPA payment due out on 23rd October. Has anyone any experience of doing this with HSBC. Do they cancel or am I best just reporting my debit card as lost or stolen. Am i best doing it over phone, writing or at branch.

Thanks for your help

dotdash79 · 14 October 2013 at 1:16PM

Phone them up and cancel it over the phone, then send a letter to follow up.

Don't take no as an answer.

They might not be able to stop it but they will reverse the charge afterwards if you phone them.

gb12345 · 14 October 2013 at 1:24PM

Legally they have no choice but to accept your instruction to cancel the CPA and any payments that are taken after you advise them of the cancellation have to be refunded.

Don't bother cancelling your card, it's a waste of time - the payment is already authorised and will just be transferred to your new card.

srich · 29 October 2013 at 4:18PM

Hi
Thanks for your help, I did cancel the CPA with HSBC and the company taking the payment but the payment still went through, however HSBC where great the refunded it as soon as I contacted them. Yesterday the company emailed me saying they are sorry they took the payment and that they have refunded the payment. So I have ended up in profit. Who do I need to refund now, the bank or the company?

dotdash79 · 29 October 2013 at 5:39PM

HSBC will take for the money back at some point in the future. Make sure you don't spend it and just keep it to one side until they collect it.

Or you can write to them pointing out you have been refunded and that you need to give the refund back, and thanking them for being prompt in taking action for you.