Branch or Head Office?

dawnie-chihuahua

Hi
When first writing to the bank re charges, do you send the letter to your branch, or to head office?
Thanks for your help.

Atidi

dawnie-chihuahua wrote: »

Hi
When first writing to the bank re charges, do you send the letter to your branch, or to head office?
Thanks for your help.

If you wish write to complain, you should write to the address given in their complaints procedure.

dawnie-chihuahua

hi, thanks so much for your help. I unfortunately sent it to my branch this morning. do you think it would be better to send another letter including another cheque to the right address or just hope my branch will forward it to the correct department?
thanks again for your help.

Atidi

dawnie-chihuahua wrote: »

hi, thanks so much for your help. I unfortunately sent it to my branch this morning. do you think it would be better to send another letter including another cheque to the right address or just hope my branch will forward it to the correct department?
thanks again for your help.

If you are sending £10, it sounds like you are asking for a SAR (a list of all your charges)

Why???

Banks will only refund charges, and then only sometimes, if you are in genuine financial hardship. (or first time offences or the odd occasion a charge may be inappropriately applied)

Are you in genuine financial hardship??? It doesn't sound like it if you are happy to end off cheques here there and everywhere at £10 a pop.

If you are in genuine financial hardship, then the most a bank will refund is usually the last 6 months (and that is only if it might help you). Have you not got the last 6 months statements? You should be able to see your last 6 months transactions online for FREE with most banks.

Anyway, requests for a SAR should be directed to their Data Protection Compliance Manager. You may find their address within their privacy policy online, or else look in this sticky thread.
A to Z of Bank Addresses

dawnie-chihuahua

I needed advice for my brother. the cheque is from my bank account (we are in the same branch). He is in debt management which all stems from 1 charge that snowballed into £2000 worth of debt.

I would obviously cancel the first cheque before sending the second.

And no, I am not ''happy to end off cheques here there and everywhere at £10 a pop'', but you have to send a cheque. if I've sent it to the wrong place, what do you want me to do? they wont give him the information without it paying the fee they charge- they will need another cheque, unless they will forward the original to where it is needed, which was what I was asking.

it doesn't say on here that you can only claim the last 6 months charges, if it did I wouldn't have bothered. this all started about 4 years ago, all it says on here is 6 years - not 6 months.

I appreciate you took the time to answer my question, but I have noticed on this forum that if you are new to all this (which is not a crime by the way) people love to pick your post apart to inform you why you are wrong to try. ive read through hundreds of posts and this seems to be the way you all respond to questions, especially if the question is from someone new or obviously inexperienced.

I am more than happy to be corrected if I am wrong, in fact I find it most useful, but I cant understand why your response seems to be shocked that I am trying to claim something back when this website is all about trying to help people do just that. if he gets nothing back that is fine. if he does then great.

[Deleted User]

Have you read Martin's email from today?

In it, even he now admits that "the floodgates are certainly closed" on this one and that "Reclaiming's now only for those in financial hardship"

dawnie-chihuahua

I have not read his email, no. My brother is in financial hardship. That is beside the point - the issue I had with the other persons response was not his message, it was his delivery. I asked a simple question that required a short 1 sentence answer.

If someone wants to answer a question I ask, then that is lovely and as I am new to all this, I appreciate any knowledge anyone can pass on to me, but do not base your answer on assumptions, and drop the snotty attitude. ( the guy who answered my 2nd question - not you) It is not necessary and not what this forum is meant to be about. Like I said it was a simple question.

McKneff

dawnie-chihuahua wrote: »

I have not read his email, no. My brother is in financial hardship. That is beside the point - the issue I had with the other persons response was not his message, it was his delivery. I asked a simple question that required a short 1 sentence answer.

If someone wants to answer a question I ask, then that is lovely and as I am new to all this, I appreciate any knowledge anyone can pass on to me, but do not base your answer on assumptions, and drop the snotty attitude. ( the guy who answered my 2nd question - not you) It is not necessary and not what this forum is meant to be about. Like I said it was a simple question.

#

If you need help on a forum, you need to get the chip of your shoulder and stop being so defensive. People are trying to help you, and if you keep on the way you are, you will end up getting no help at all, if people think that is the way you are going to respond.

dawnie-chihuahua

I didn't have a chip on my shoulder until he was snotty. How would you respond? What are you doing on here if you don't need help? Is it to feel superior? Like I said, it was a simple question which needed a simple answer. And like I said, I appreciate any advice from anyone who knows something I don't. If you would have overheard this conversation in the street, would you have felt the need to interfere in a strangers conversation and call people names? I doubt you would have the nerve. You just sit there and write your snotty counterproductive message sat behind your screen and enjoy your superiority complex.

societys_child

Oh for goodness sake, you don't need to send SARs, all you need is for your brother to contact the bank and ask them to consider his present circumstances.
IF he is in financial hardship at the moment they may offer help in some form. They don't have to but if it's genuine they might.