nPower meter madness

ChumpusRex

Have you called M Number services (who have the records of who supplies gas meters)?

Call them on 0870 608 1524, with your meter details and they will tell you who the supplier is.

Wail

!!!!!!

It looks like the meter has been exchanged and the details not recorded into the systems.

The M number advice above is brilliant and do that first

You need to go to NPower and advise them that the meter appears to have been exchanged. Advise that it is faulty and that you are OFf Supply.

They need to attend ASAP to exchange with a working meter.

Dmitrii

ChumpusRex wrote: »

Have you called M Number services (who have the records of who supplies gas meters)?

Call them on 0870 608 1524, with your meter details and they will tell you who the supplier is.

Yes, I did that. In my case it was almost useless, as they told me that it's not on their books, due to the fact that the building is supplied by an IGT (Independent Gas Transporter: google it as I can't post links). The IGT, as far as I can tell by looking into the meter box, is called British Gas Connections. Although according to the meter number it should be SSE Pipelines Ltd...

Any ideas how can this be true? And whom should I phone?

Norman_Castle

Your supplier. Tell them the meter is faulty.

davidgmmafan

Ah but if they don't actually know who the supplier is then that is a problem.

However whichever supplier you ring should have a number for the IGT. From what I remember IGT's don't give details to the supplier, but they will tell the occupier.

It is quite possible the meter exchange hasn't been updated, but someone should at least have a record of the previous meter. If there is a direct debit coming out but there is a prepayment meter there could be a mess on from the suppliers end to fix it.

Basically they will need to get it showing as prepayment and then update the details. If they try to update the details now the system will probably think something like but there is already a direct debit setup and a credit meter there so why are you telling me a prepayment meter has been moved. This does not computer.

But you don't need to worry about any of that, just keep the money aside if the direct debit stops as that may happen given the scenario I have outlined above.

Oh and personally I can't see how changing supplier would help since it takes time, and bring another supplier into the confusion will just complicate it further.

Up to you though.

nPower

Dmitrii wrote: »

Our gas supply has been cut off since around 4pm on 10 Oct. Despite the fact that we have a direct debit payment agreement with nPower, the meter installed on our gas line is a prepaid meter, which had run out of credit at that time. We moved in the flat 3 weeks ago, and this was actually the 1st time we went and looked at the meter.

Upon calling, nPower was telling us that the meter in question belongs to British Gas, and that we should be dealing with them. (This is despite the fact that nPower made an arrangement with us to supply us gas!). We called up British Gas, and they denied that this is their meter. Next day, after being contacted again, nPower mailed us a card for the meter (although they were saying that they do not have the meter on their books!), to top up the meter. Having received the card on 12 Oct, as instructed, I took the required steps to activate the card, and went to a PayPoint shop to load up a credit on the card. However, the latter was not possible.

I suppose that either nPower has "lost" the meter, or it is not "their" meter in the first place. Nevertheless, I do not understand why instead of fulfilling our agreement by fixed the meter (perhaps, by installing another meter) they keep playing this game with us. Don't they have a service guarantee (4 hours on working days to fix the supply?)

I would appreciate any tips on how get this sorted out quickly.

Hello Dmitrii,

This doesn't sound good at all. Could you email me your account/address and meter details to the email on my profile page and I will get this look into further for you?

Thanks

Carmel