onthebeach.com holiday booked - hotel closed

EmmaParsons

johnjameson: I have now responded to your direct message via email for you with an alternative hotel. Once again apologies for any inconvenience that this has caused you.

arthurdick

emma, good on you if you have really sorted out johnjameson's troubles.
nice good bit of PR. good after sales service touch there.it's good to see.

EmmaParsons

Thank you Arthurdick, hopefully it is sorted out now.
I am usually lurking around the boards and commenting on other posts anyway and just happened to come across this post. Good service is far more than just making the sale, and at the end of the day we just want people to have a good holiday.

johnjameson

Guys, I just wanted to post an update on my situation...
Problem solved
Major thanks to Emma - she really helped out

We have a nice replacement hotel and everything booked and ready to go
On The Beach seemed to be slow at processing the details and Emma was a hero for helping move things much faster.

Aside:

- I had actually contacted the original hotel 3/4 day prior asking if they were OK for a 5 people booking
- They replied saying that it was fine (no mention of closing for the whole season 5 days later)
- I spoke to someone else by email in Spain in the same area, they told me that hotels *just* close up business when they see visitor numbers dropping. Not sure if this is a general practice or anything
- I'm assuming that this is what happened and for that part maybe On The Beach weren't to blame - the first they knew of the closure of the hotel was when I told them about it

Hobsons_Choice

Thanks for the update.

knightstyle

:beer: EmmaParsons This is for you :A :A :A

michele-p

Great to hear that you got it all sorted in the end. Happy holidays!

EmmaParsons

Thank you for updating everyone johnjameson. I really hope all goes well now when you go, after getting soaked on the way to work this morning I have to say that I wish I was heading off for a spot of sunshine soon too!
Enjoy your holidays.