Toshiba laptop 'user profile cannot be loaded'

smithson5

Hello

I have a Toshiba laptop. Model: Satellite C660D-1C6. Serial number: XB226670K. Unfortunately its out of its warranty.

Its always been incredibly slow but when I tried to type my username in this morning, it said:

'The User Profile service failed the login. User profile cannot be loaded.'

So I can't logon. I've been trying all day shutting it down, restarting, even taking the battery out a few times hoping it will reboot and correct itself but its still the same.

I've looked online for how to fix it but I don't understand what the instructions mean e.g one was telling me to get into 'safe mode' but I don't know how to do this! Besides that they all tell you to do different things and I'm finding it all very confusing...

Its only me who uses it, so its not like I can get in on someone else's username. I'm sure its something pretty straightforward that I can fix myself, I just need some help please to sort it out, would be much appreciated!

Many thanks, jo

Browntoa

What version of windows is it ?

Safe mode is entered by tapping the F8 key as the PC boots up

NiftyDigits

Look here..

smithson5

Browntoa wrote: »

What version of windows is it ?

Safe mode is entered by tapping the F8 key as the PC boots up

Windows 7. Which option do I choose when I get into Safe mode?

NiftyDigits

Just keep your finger on it as soon as you press the Power button.

smithson5

Fixed it! Thank you so much for your kind help NiftyDigits. I followed the instructions of method 1 from the link you sent me, and looks like its sorted.