dabs.com

scruffyone

my computer has gone wrong and dabs asked for it to be returned telling me that it may take up to six weeks to repair. By arrangement the machine was to be collected today between 8.00 a.m. and 8.00 p.m. they will not make any other arrangements. I kept checking with them that this date would be adhered to and this was confirmed. I cancelled all my plans for today. I checked yesterday with dabs and again was told that collection would be today. I telephoned the collection people and they told me they had no record. I contacted dabs again who then confirmed that the machine would not be collected and I should make further arrangements for collection again leaving myself available between 8.00 a.m. and 8.00 p.m They say the onus is on me they seem not to have any involvement in their products. Anyone else bought anything from dabs and had similar experiences and if so what did you do to get the matter resolved. Sorry for the long diatribe but had to get it out of my system and also hope for feed back.

codger

If your computer is malfunctioning because of a manufacturing fault and not as a result of accidental damage, and if it's relatively new, then the very idea of a six-week repair period is absurd.

We had the same kind of trick attempted in the case of a new colour TV a few years back (not from dabs) and the first thing the store did was tell us to contact the manufacturer's service centre.

We refused. The retailer's responsible, not the manufacturer. (The TV was eight months old, by the way.)

Then the store grudgingly accepted that yes, it is legally responsible, and said it would arrange to clllect the set and have it repaired. It estimated that the set would be back with us "within 28 days or so".

We pointed out that a TV is not an 'occasional use' product, is not sold as an 'occasional use' product, and is never purchased by anyone as an 'occasional use' product. So when we bought the TV, it was not on the basis that it would be switched on once every 28 days. But every day.

So if the damned thing was going to be away for 28 days then it might as well be away forever: clearly, it was not of merchantable quality and the store had better sort it out.

The following day our faulty set was picked up and a replacement installed.

In your case, a computer is not an 'occasional use' product but an integral part of your life. If it's relatively new, and you're being asked to give it up for six weeks, then you should refuse. The retailer was responsible for selling goods fit for purpose and if the goods aren't, then that's their problem, not yours.

pulliptears

I thought if a manufacturer had a product for more than 28 days you were automatically entitled to a replacement or a refund?
That was certainly the case when my laptop went into Dixons for repair and I was given a credit note to replace on the 29th day.

Can anyone clarify this?

scruffyone

Can anyone tell me if the above is correct. I use my computer everyday and it is a nuisance to be without it. Dabs.com are not forthcoming and it is almost impossible to actually speak to a person about it. My communication so far has been with a virtual assistant on their site. Any useful or legal help would be much appreciated.

Blacksheep1979

pulliptears wrote: »

I thought if a manufacturer had a product for more than 28 days you were automatically entitled to a replacement or a refund?
That was certainly the case when my laptop went into Dixons for repair and I was given a credit note to replace on the 29th day.

Can anyone clarify this?

nope - that is the case for the DSG but it is a store policy not law - law states that a repair should be done in a reasonable time. For more daily necessities ie fridge etc this time period will be shorter but a computer could as they say be up to 6 weeks.

scheming_gypsy

Unfortunately the big problem with Dabs.com is Dave Atherton sold out to BT. Do i need to say any more?