scanner wont work.

summerof0763

I have a canon pixma mg3100 all in one wi-fi printer, it worked great with my old laptop.
but I have a new laptop a toshiba satellite running windows 8.
I have installed printer onto laptop but the scan wont work, it keeps flashing 13E
I am tearing my hair out trying to get it to work, can someone tell me where I am going wrong please thank you if you can solve my problem x

Oblivion

Have you installed the latest driver for Windows 8?

http://support-sg.canon-asia.com/contents/SG/EN/0100356201.html

summerof0763

thank you, I have downloaded them but still flashing, gutted got loads am trying to get scanned onto my laptop, x

googler

Does it work if you connect the laptop to the printer/scanner with a USB cable? Assuming the printer will work both wirelessly and wired, of course

summerof0763

have just gone and connected laptop to printer and hey ho it working that way which is fine but printer in akward place but will need to do, grr whole point of having wi fi one was so I didnt have to get down on hands n knees lol, x

skitler

mine is the same, scanner wont work,

its because your laptop already has a scanner built in and you don't need to program your scanner in.

if you go into your programs on laptop and look for devices and printers you should be able to do it from there.
that's how mine works anyway, but it took me a while to sus it out.

hope that helps

summerof0763

oh god you have confused me, now I will need to look and see but never knew laptop had scanners on them, lol learn something new every day, though saying that am really not keen on windows 8, x

neilwoods

Laptops don't have in built scanners. No such thing. Only scanner you will find on a laptop is a fingerprint scanner.

skitler

the scanner isn't in the laptop just the programing for your scanner to work. I have a hp all in one and the scanner would not work when I got my new lappy, so reloaded the disc for the hp all in one and it still didn't work, you have to work the scanner part from the lappy via devices and printers, I don't know why but I just do.

hope that has cleared the mud somewhat.:j

however all gadgets are different and work differently together but sounds as though you have it working somewhat anyway

neilwoods

You still need to install the scanner software that came with the device or download it. Only thing you may on your laptop, will a twain driver, which is a standard interface. But without the software loaded, cant scan anything.

macman

This is an AIO device, not a standalone scanner? Are you trying to work the scanner wirelessly from the laptop? Not all AIO's support that. They will print wirelessly, but not necessarily scan.
The fact that it works fine when connected by USB would tend to support that, as you've clearly got the drivers installed correctly.